• Job Description

  Req#: 23671780

  The KYC Operations Team Lead is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

  Responsibilities:

  • Provide people management and development responsibilities and ensure team service level standards are met

  • Liaise with Compliance department and senior management within business units supported

  • Oversee new client onboarding and implement process enhancements to improve client onboarding experience

  • Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program

  • Monitor account refresh activity daily to ensure regulatory/document requirements are met

  • Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized

  • Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure

  • Advise a KYC a Compliance and Controls team (10+ employees)

  • Ensure the completion of KYC records with accurate client information and documentation in a timely manner

  • Ensure information and documentation complies with local regulation and Citi standards

  • Oversea the update KYC forms and client profiles according to policy requirements

  • Follow up with clients to ensure information is received on time

  • Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due

  • Can exercise independence of judgement and autonomy

  • Acts as SME to senior stakeholders and /or other team members

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

  Qualifications:

  • 2-4 years of experience years of experience related to role’s responsibilities

  • Strong analytical and communication skills; with the ability to articulate complex problems and solutions through crisp and clear messaging

  • Interpersonal & communication skills for managed groups, people, stakeholders, and Senior Management, both verbally and written (Advanced Spanish & English)

  • Attention to detail and ability to work under high-volume workload, prioritizing in an effective manner

  • Comfortable navigating complex, highly matrixed organizations

  • Has the ability to operate with a limited level of direct supervision

  • Ability to manage teams

  Education:

  • Bachelor's degree/University degree or equivalent experience

  • Certified in Anti-Money Laundering (plus)

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  Job Family Group:

  Compliance and Control

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  Job Family:

  Business KYC

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  Time Type:

  Full time

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  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

  View the "EEO is the Law " poster. View the EEO is the Law Supplement .

  View the EEO Policy Statement .

  View the Pay Transparency Posting

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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