1x ICT Senior System Application Specialist

Requisition number: 133835

Location: Namibia- Windhoek

Closing date: 20 May 2024

Job Family

Information Technology

Career Stream

It Operations

Leadership Pipeline

Manage Self: Professional

Job Purpose

Work in a dynamic team to support Nedbank Namibia’s Infrastructure, Applications and Systems. Ensuring that system availability and maximum uptime is achieved. Providing automated solutions and interactions where applicable. Maintain a high level of compliance across the stack, through means of patch remediation, group policy management and application of group standards. Support technology clients on services and requirements to achieve business strategy and deliverables.

Job Responsibilities

• Ensure agreed uptime and availability of systems, applications and infrastructure across the environment is achieved.

• Responsible to manage and maintain SLA timelines with business.

• Provide recommendations, assistance and action plans for the implementation of all security standards and remediation requirements across the environment.

• Manage, maintain and optimize solutions used for patch remediation (SCCM, Desktop Central).

• Adapt, change and align the ways and means of work according to new and improved methods and processes (Digitalization, Flexi time, etc).

• Plan, implement and drive Disaster Recovery activities according to Nedbank standards.

• Recommend enhancements to technology solutions where possible and enable business to achieve desired business and group objectives.

• Identify problems by investigating potential and actual service problems, escalate and/or apply standard fixes.

• Support and assist with the needs and requirements of business and the overall organization by performing and advising on a variety of technical tasks and specialized solutions.

Job Responsibilities Continue

• Manage and maintain Nedbank Namibia physical server and data center infrastructure (UPS, Generators, Aircons, etc.)

• Solve problems by independently addressing Incidents of a standard nature.

• Ensure all work tasks are completed through adherence to organizational process.

• Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments within the Industry and Field.

• Manage and lead the System Administrator team with application support on production including the following, Infrastructure applications, VMware, VEEAM Backup and replications, SRM (Site Recovery Manager)

• Support and maintain physical hardware (IBM, Dell , HP, Compute and Storage)

• Provide full monthly detailed report on IT Infrastructure

Abilities Requirements

• Individual should have an excellent understanding of latest technologies available across the information technology field

• Have an in-depth understanding and technical experience of Virtualization

• In-depth knowledge and understanding of storage and networking configuration requirements

• Good understanding of incident, problem and change management processes and activities

• Technical understanding and well experienced with IT related security standards and frameworks

• Experience in managing and maintain an Active Directory Domain and Forest environment

• Ability to work within a dynamic and diverse Team

• Maintaining high working standards

• Report compiling

• Work under pressure

Essential Qualifications - NQF Level