• Job Description

  Req#: 256603

  Description

  Identity and Access Control Specialist

  The Identity & Access Control Specialist is responsible for processing client security requests for user access across Comerica applications and services. The Identity & Access Control Specialist works as part of a team to ensure the successful delivery of all services related to Access Request, Access Provisioning and Deprovisioning, Access Review and Role Based Access for Comerica. This role requires an understanding of user access mechanisms and proficiency in the use of various provisioning tools. This role will support the strategy, standards, processes, and technology to ensure user access is provided timely and securely. The specialist will work with various teams to identify gaps in and expand coverage of IAM controls and processes. The Access Provisioning Specialist II will regularly interact with internal customers that include end-users, management, Executive leadership, and HR requiring excellent customer service skills. This role will assist with training and mentoring lower-level Access Provisioning Specialists.

  Position Responsibilities:

  Access Provisioning

  • Analyze user access needs, develop user access roles and add/change/delete user access accordingly using provisioning tools.
  • Efficiently process access requests for new hires, employees moving within the organization, and departing employees.
  • Ensure timely provisioning and de-provisioning of user accounts, adhering to security and compliance standards.
  • Manage access requests for file shares and multiple applications.
  • Respond to requests for new and established accounts.
  • Maintain account information in multiple databases.
  • Facilitate access requests and support for business-critical applications.
  • Assist with multi-factor authentication and VPN supported technologies.
  • Participate in on-call process and escalations as assigned.
  • Troubleshoot account creation, suspension/deletion, and access transfer issues.

  Communication & Collaboration

  • Lead the process for documenting, analyzing and streamlining application account provisioning process.
  • Lead discussions with relevant teams to troubleshoot and resolve access-related issues promptly.
  • Analyze data and communicate risk to non-technical consumers, management and leadership.

  Risk Management

  • Implement and maintain access controls to safeguard sensitive data.
  • Promptly respond and lead the reviews of business escalations for service issues or interruption.
  • In conjunction with management, lead user access audit reviews.
  • Collaborate with Technology and Enterprise Security teams to ensure that user and system account roles are designed considering principles of least privilege and segregation of duties.

  Planning & Organizing

  • In conjunction with management, create and establish processes that ensure the consistent delivery of Access Provisioning tasks.
  • Assist in creating, reviewing and updating a How-To knowledge base of provisioning processes.
  • Develop new workflows or processes as assigned by management, including Role Definition, automation, access reviews, etc.
  • Participate in service improvement strategies for enhancing the delivery operations and processes within Comerica.
  • Assist with initiatives to improve operational effectiveness as measured by quality, resolution time reduction and customer satisfaction.
  • Other duties as assigned

• About the company

  Support.com, Inc. is a technical support company for businesses and consumers.

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