Saviynt
Identity Security - Sr. Customer Success Manager - West
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Job Description
- Req#: bae8e82a-8ad7-4cd1-aa39-67ce1a776e2a
Employer Industry: Identity Security Solutions
Why consider this job opportunity:
- Salary up to $180,000 per year
- Opportunity to participate in a discretionary bonus plan based on performance
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Unlimited PTO and sick time, promoting a healthy work-life balance
- Daily catered lunches and regular team socials fostering a collaborative environment
- Chance to work with Fortune 500 and Global 1000 clients, making a significant impact on customer success
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customers post-implementation, ensuring successful adoption of services
- Actively manage subscription renewals and customer health, eliminating barriers to value
- Conduct routine health checks and coordinate necessary remediation for customer goals
- Develop relationships with key customer personnel to identify up-sell and cross-sell opportunities
- Advocate for product improvements by providing detailed customer feedback on usage trends
What is Required (Qualifications):
- Knowledge and experience in Identity and Access Management (IAM)
- Strong understanding of cloud, hybrid, and on-premise IT architectures and deployment models
- Proven ability to translate complex technical concepts into business-relevant language
- Extensive experience in customer success/account management for complex software implementations
- Hands-on mindset with a focus on customer outcomes and operational excellence
How to Stand Out (Preferred Qualifications):
- Background in cybersecurity and/or compliance
- Experience working within a SaaS organization
- Proven track record of process improvement and service excellence
- Ability to communicate effectively with both technical and business stakeholders
#IdentitySecurity #CustomerSuccess #CareerGrowth #SaaS #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Protect your organization and embrace Zero Trust with the leading converged IGA & PAM platform: Saviynt Enterprise Identity Cloud.
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