The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview

This entry-level position is a great place for career development with a lot of opportunity for upward mobility. Our mission is to build long-lasting relationships focused on the success of our clients, and to provide outstanding service that exceeds expectations. We are looking for a technician who has the desire to learn, is reliable, a nd is excited about the opportunity to work with devices at t he cutting e dge of mobile computing. This is an entry-level position to kick off your IT career. In this role you will service our K-12 clien ts w ith repairing Chromebooks.

Chrome Care Technician Job Responsibilities

What You'll Do

• Perform troubleshooting and diagnosis of hardware & software issues in Chrome and Windows environments.
• Replacement of LCDs, keyboards, motherboards, and system components.
• Document resolution steps and parts consumption in ticket software.
• Manage paperwork trail for the warranty claim process.
• Device teardown including parts testing and asset disposition.
• Complete assigned daily, weekly, and monthly tasks.
• Assist in the enrollment and rollout of new client devices.
• Complete additional training to advance career as requested.

What You'll Need

• High School Diploma or equivalent; technical degree or certification preferred.
• Knowledge of Chromebooks and Chrome OS preferred.
• Experience with hardware repair tools and equipment required.
• A+ Certification preferred.
• Experience using Autotask Professional Services Automation Tool or similar system preferred.
• Must have the ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills preferred.

Why You'll Love Xerox IT Solutions

• Competitive compensation
• Remote work options, as well as locations across the United States
• Blue Cross Blue Shield Insurance.
• 3 weeks of PTO.
• Short-term and long-term disability insurance.
• Life insurance.
• Healthcare Flexible Spending Account (FSA).
• 401(k) with employer match.
• Paid holidays.
• Employee purchase discounts
• A clear career path with opportunities for development, both personally and professionally

To our future employees. Xerox IT Solutions promises to inspire your success. It's our responsibility to develop your career and knowledge in an empowering environment that retains passionate IT professionals.

With Our Technology, Build Your Future at Xerox. Apply No w!

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