TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Implementation Lead is an efficient leader who understands the overall Ariel EAS solution. The Lead works closely with the Project Manager and the Functional Lead and he has the overall accountability to deliver a quality solution within the prescribed timeline.

Responsibilities

• Leads the successful delivery of high-quality implementations and on-going production support of client projects
• Collaborates closely with the Project Manager and Functional Lead
• Owns our implementation methodology, presents it to the client and establishes project governance to make sure methodology is appropriately followed
• Identifies methodology improvements and shares the information with the leadership team
• Provides day-to-day direction to the implementation team. Ensures organizational effectiveness
• Experience in relationship or account management of multiple clients
• Understands opportunities and challenges of the defined benefits administration industry and how it impacts the implementation
• Ensures timely submission of product enhancement requests and issues
• Establishes client specific success criteria for maintaining a positive, long term relationship. Identifies risks and issues to client satisfaction on a timely basis and devises a strategy for risks mitigating
• Seeks opportunities for enhancements to the product that will provide meaningful improvements to the client’s business
• Understands when to push back on client requests and delivers the message in a manner that does not damage the relationship
• Controls the scope of the project based on the contract
• Has problem solving skills
• Own the Requirements Traceability matrix
• Proactively stays aware of new product development items to be delivered and take into consideration in their decision making
• Work closely with the product development team to build the best possible solution
• Act proactively and as a leader in the transition to the support team
• Ensure our clients understand the solution we are delivering

Requirements

• Is able to make decisions with uncertainties and risk level identified
• Is able to influence people (internally and client)
• Is able to say no when requests are putting the project or relationship at risk
• Is able to express himself/herself in technical terms
• Is able to understand who the audience is and adapt accordingly
• Keeps a positive attitude at all times
• Keeps the team engaged
• Is able to propose changes to current processes
• Transfers his/her knowledge
• Processes excellent communication skills both written and verbal, with experience presenting to management.
• Has a demonstrated aptitude for technology and system development life cycle
• Is reliable, consistent, flexible and adaptable
• Has the ability to multi-task in a challenging, fast paced environment

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.