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Job Description
- Req#: 149
- Shipment Creation & Data Management: Create and manage air shipments in the Transportation Management System (TMS), including requesting and confirming bookings, ensuring accurate routing, charges, and milestone updates.
- Carrier Coordination: Request bookings, confirm flight schedules, cut-off times, and routing with airlines and agents. Update TMS with verified information.
- Exception Handling: Identify and resolve shipment discrepancies, escalating only when necessary.
- Communication: Manage operational inboxes, respond professionally to internal teams and external partners, and ensure clear, timely updates.
- Tracking & Milestone Management: Monitor air shipments, update milestones, and proactively flag delays or issues.
- Documentation: Prepare, review, and manage air freight documents, including MAWB, HAWB, Bill of Lading, and Shipping Instructions. Validate completeness and accuracy.
- Minimum 1 year of direct, hands-on experience in air import and export operations.
- Strong knowledge of air freight processes, SOPs, and milestone tracking.
- Experience preparing MAWB/HAWB, BLs, SI, pre-alerts, and arrival notices.
- Able to coordinate directly with airlines, agents, and partners independently.
- Proficient in identifying issues, resolving exceptions, and escalating appropriately.
- Advanced understanding of Incoterms, flight schedules, cut-offs, and consolidations.
- Excellent written and verbal communication skills.
- Highly detail-oriented, with proven accuracy in TMS or similar systems.
- Capable of managing multiple shipments in a fast-paced environment.
- Philippines-based and able to work effectively in a remote regional team setup
- HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month
- Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
- Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.
About Expedock
Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.About the Client
With offices in major cities worldwide, their team delivers end-to-end supply chain solutions, keeping goods moving smoothly across borders.Who We’re Looking For
We need an Air Freight Specialist with hands-on experience managing end-to-end air shipments. This role requires someone who can independently manage shipment creation, documentation, carrier coordination, and tracking while ensuring SOP compliance.What You'll Do:
Requirements – HARD MUST:
Why Expedock
About the company
Delivering Powerful Data Infrastructure for the Global Supply Chain. Experience AI technology that streamlines all logistics workflows with Expedock.
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