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Inbound Call Agent - Entry Level Customer Service
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Job Description
- Req#: 744000063933844
Employer Industry: Customer Service and Support
Why consider this job opportunity:
- Flexible scheduling with the ability to work from home
- Opportunity for career advancement through certification and training
- Support major national brands in a professional capacity
- Work in a dynamic environment with performance targets
- Join a company that values service-minded individuals
What to Expect (Job Responsibilities):
- Answer inbound calls and assist customers with questions, concerns, or product/service issues
- Use provided tools to document and resolve customer needs accurately
- Follow established protocols for communication and case handling
- Participate in required certification courses to qualify for client assignments
- Maintain performance targets in quality, communication, and efficiency
What is Required (Qualifications):
- High school diploma or GED required
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills
How to Stand Out (Preferred Qualifications):
- Prior customer service or call center experience is a plus
- Spanish language skills are a bonus
#CustomerService #RemoteWork #CareerOpportunity #FlexibleScheduling #JobTraining
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
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