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Inbound Customer Care Analyst - Call Center Experience Required
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Job Description
- Req#: 25-06528
Employer Industry: Life Insurance
Why consider this job opportunity:
- Salary up to $20/hour
- Temp-to-perm opportunity with potential for job stability
- Eligible for company benefits including medical, dental, and vision insurance
- Opportunity for career advancement within the insurance industry
- Work remotely with flexible scheduling options
- Training provided to ensure proficiency in customer service standards
What to Expect (Job Responsibilities):
- Provide front-line phone customer care support to life insurance policyholders, beneficiaries, agents, and internal customers
- Handle inquiries regarding payments, policy information, and claims from policyholders
- Ensure customer satisfaction and strive to meet service metrics
- Develop and maintain knowledge of life insurance products and services
- Communicate effectively with both internal and external customers to resolve questions and issues
What is Required (Qualifications):
- Minimum 1 year of experience in remote customer service
- Minimum 1 year of experience in an office setting, multitasking with multiple Microsoft Windows PC applications
- High school diploma or GED required
- Must pass a drug screen and background check, including education and employment verification
- Ability to maintain a dedicated, professional workspace conducive to remote customer service
How to Stand Out (Preferred Qualifications):
- Previous experience in the life insurance industry handling policyholder inquiries
- Strong attention to detail and accountability for work product
- Experience in a high-volume call center environment
- Familiarity with technical support procedures and remote work technology requirements
- Excellent communication skills, both verbal and written
#LifeInsurance #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided
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