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Inbound Customer Service Agent - Bodewell - Bilingual Spanish (Remote)
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Job Description
- Req#: REQ-23064
Employer Industry: Home Appliances
Why consider this job opportunity:
- Salary of $15.75/hour plus incentives based on quality scores, paid weekly
- Paid on-the-job training and mentoring with a commitment to career growth opportunities
- 100% remote work with provided equipment
- No weekend shifts, allowing for a better work-life balance
- Comprehensive benefits including medical, dental, vision, and prescription coverage available from day one
- Paid time off and a 401(k) program with company match
What to Expect (Job Responsibilities):
- Provide direct support to GE Appliances owners in both English and Spanish, focusing on sales and service inquiries
- Resolve customer issues through troubleshooting, sales, service, and referrals
- Create, update, and retrieve owner records to log complaints and resolutions
- Drive owner-focused solutions by responding to incoming calls, emails, and chats
- Adhere to safety policies and procedures to maintain a safe work environment
What is Required (Qualifications):
- One year of relevant experience in a customer service or sales environment
- Strong initiative and the ability to follow through to resolve owner issues
- Excellent verbal, written, and interpersonal skills
- Familiarity with web-based systems and ability to navigate multiple platforms simultaneously
- Ability to work effectively from home in a dedicated, quiet workspace
How to Stand Out (Preferred Qualifications):
- Experience in a bilingual customer service role, specifically in a home appliance setting
- Proficiency in MS Office Suite and other computer systems
- Demonstrated ability to research and analyze data for problem resolution
#HomeAppliances #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities
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