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Incident Management Analyst - 2nd Shift - Remote
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Job Description
- Req#: 429411BR
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
The Incident Management Analyst ECC (Enterprise Command Center) handles complex incident detection/situations and provides guidance/coaching to Sr. Associate and Specialist level analysts. They possess a fundamental knowledge of priority applications and are able to tie multiple application incidents together if applicable.
This is for our second shift from 2:30PM to 12:30PM CST, Monday to Thursday, US remotely based.
Key Responsibilities
Run various diagnostics to determine validity of errors received
Handle incident detection/situations and provide guidance/coaching to senior analysts and specialists
Operate as a resource for all incident detection in the ECC
Handle all types of rapid response calls and outages and drive calls to closure
Document all dialog during a Rapid Response call
Provide guidance to Senior team members and Specialist level analysts regarding document, interdependencies, and application details
Effectively communicate during Rapid Response calls
Utilize Instant Messenger, Email, and conferencing software to manage Rapid Response calls
Communicate regularly with all levels of leadership
Operate and be viewed as go to person for updates, especially during SMON (Senior Management Outage Notification) updates
Certificates/Security Clearances/Other
Additional Qualifications/Responsibilities
Education
4 year Bachelors Degree (Preferred)
Experience
2 or more years of experience (Preferred)
Strong experience with MS Office, Word, Excel, Outlook, SharePoint
Attention to detail
Ability to collaborate and communicate across the team up to management
Supervisory Responsibilities
This job does not have supervisory duties.
Education & Experience (in lieu)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Skills
Incident Command System (ICS), Incident Investigations, Incident Management, Incident Reporting, Incident Resolution, Incident Response, Incident Response Operations, Incident Tracking Software, Intrusion Detection, RapidResponse
Compensation
Compensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications.About the company
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Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
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