• Job Description

  Req#: 13443

  Find your WHY at Reid Health

  Assist with directing patients and guests to their correct destination while professionally and positively representing Reid Health.

  Let's Shine. Together.

  Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

  To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

  Overview of Responsibilities

  • Accurately process patient information and perform job duty assignments.

  • Remain at the desk to assist volunteers in courteously greeting guests, and to make sure volunteers escort and direct to the correct destination.

  • Courteously answers questions and gives general information to guests.

  • Quickly determine where patients or guests need to be by using software applications including but not limited to EPIC and patient directory.

  • Maintain a neat and orderly Information Desk area and podium on the second floor atrium.

  • Maintain a neat and safe lobby with appropriate number of wheelchairs available for patients, visitors, and guests.

  • Follow Information Desk policies and procedures and keep volunteers informed of changes.

  • Transfer phone calls to appropriate areas of Reid Health.

  • Coordinate activities of the Information Desk volunteers.

  • Make immediate contact with Reid Police in the event of unauthorized entry, intruders, or other unusual or questionable security situations.

  • Maintain music in the lobby.

  • Orient new Information Desk volunteers, including ongoing education.

  • Report concerns, problems, and issues to the volunteer services manager.

  • Maintain adequate supplies by sending supply requests to the volunteer services secretary.

  • Understand procedures, medical terms, and services offered by all hospital departments.

  • Work in a high stress environment responding courteously to numerous phone calls, interruptions, or patient/guest visits over short periods of time.

  • Must handle negative situations with a positive, pleasant manner in order to resolve them with a positive outcome.

  Education/Experience

  • High School diploma.

  • Previous experience in customer service preferred.

  Schedule Details

  Evening Shift. 12 hours weekly. Wednesday from 1:00 PM-6:00 PM Cover PTO for 2 other Information desk staff

  What We Offer

  Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

  Stay Connected

  Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

  Other Information

  EEO Statement: Reid Health is an Equal Opportunity Employer

  No Search Firms:

  Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.

  Application FAQs

• About the company

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