• Job Description

  Req#: A4138-23-0013?language=en&page=448&sort=publicationDateDesc

  Job summary

  The post holder will support the Informatics Manager in ensuring the IT provision for the organisation is fit for purpose, ensuring the effective running of our Lancaster Medical Practice sites. The role will also be responsible for supporting the Informatics Manager in the implementation of the Practices Informatics strategy across the Practice, ensuring projects are delivered within agreed timescales and scope.

  You will liaise with all members of the Informatics Team, other managers, clinicians and all staff across the organisation.

  Please note that interviews for this position will be held on Friday 25th August 2023.

  Main duties of the job

  Key Duties/Responsibilities:

  • Investigate and resolve problems in the day-to-day use of computers, printers, telephone and other IT related hardware equipment and software.
  • Ensure that problems and difficulties are triaged effectively, solved when within scope of the role and passed to external suppliers and colleagues where more appropriate or out of scope.
  • Ensure a call log is maintained for all support calls, recording accurately problemsand resolution steps taken.
  • Assist with the identificationof opportunities for improvement within software systems and processes, recommend alternatives and undertake appropriate change projects in response.
  • Support the design and delivery of clinical templates to ensure excellent system optimisation.
  • To become an expert in all aspects of the clinical systems and to be able to train other users, both clinical and non-clinical, in the best use of systems.
  • To be responsible for the set-up and deactivation of user accounts for all systems (e.g. CANL, Emis) plus any changes in permissions due to role changes.
  • To maintain the system users log in inline with DSP Toolkit requirements.
  • Assist in the installation and configuration of hardware and network arrangements across the Practice, including any upgrades as required.
  • Report any issues affecting the effective running of the Practice's IT network and e-mail system.
  • Support with the delivery of projects to enhance and optimise patient care and ways of working across the organisation.

  About us

  Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of Outstanding by the Care Quality Commission in August 2018.

  We deliver our services from eight locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.

  LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service (DBS). All staff are therefore expected to behave in such a way that supports this commitment and will be responsible for safeguarding the interests of children and adults who they come into contact during their work.

  Please be aware that in the event that we receive a high number of applications, we reserve the right to close the post before the closing date.

  Date posted

  02 August 2023

  Pay scheme

  Other

  Salary

  £12.47 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A4138-23-0013

  Job locations

  8 Dalton Square

  Lancaster

  Lancashire

  LA1 1PN

  
  

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  Job description

  Job responsibilities

  For further information on this vacancy, please see the description and person specification linked on this page.

  Job description

  Job responsibilities

  For further information on this vacancy, please see the description and person specification linked on this page.

  Person Specification

  Qualifications

  Essential

  • English GCSE (or equivalent) Level C or equivalent experience.

  Desirable

  • Qualification in the use of Microsoft Office.

  Experience

  Essential

  • Previous experience that demonstrates good attention to detail.
  • Experience of devising and implementing administrative processes to support IM&T.
  • Good written and verbal communication skills.
  • Good interpersonal skills and the ability to communicate and work effectively with a wider range of staff from different backgrounds and seniority.

  Desirable

  • Familiarity with GP clinical information systems.
  • Experience of working in a confidential environment.
  • Previous experience of working in General Practice, NHS or Healthcare setting.
  • Good understanding of legislation and regulatory frameworks, national and local guidance relating to information governance and IM&T.
  • Experience of troubleshooting hardware errors.

  Skills & Knowledge

  Essential

  • Good general computer skills, including the ability to use Microsoft Office, email and the internet.
  • Evidence of excellent administration and organisational skills.
  • An excellent standard of grammar and spelling in the English language.
  • A conscientious approach and commitment to working in an adaptable and flexible manner.
  • The ability to work effectively when busy and multi-task when required.
  • The ability to deal with personal information sensitively and respect people's right to confidentiality.
  • Ability to think logically and creatively to solve problems.
  • Ability to prioritise and balance a range of competing tasks and deliver within required timescales.
  • Organise workload.
  • Time management skills.
  • An understanding of legislation relating to Information Governance and IT.

  Personal

  Essential

  • Possess a professional appearance and manner.
  • To have drive, enthusiasm and initiative.
  • Self-motivated.
  • Flexible approach.
  • Positive thinker.
  • Ability to challenge constructively.
  • Able to work under pressure.

  Desirable

  • Car Driver / Owner.

  Person Specification

  Qualifications

  Essential

  • English GCSE (or equivalent) Level C or equivalent experience.

  Desirable

  • Qualification in the use of Microsoft Office.

  Experience

  Essential

  • Previous experience that demonstrates good attention to detail.
  • Experience of devising and implementing administrative processes to support IM&T.
  • Good written and verbal communication skills.
  • Good interpersonal skills and the ability to communicate and work effectively with a wider range of staff from different backgrounds and seniority.

  Desirable

  • Familiarity with GP clinical information systems.
  • Experience of working in a confidential environment.
  • Previous experience of working in General Practice, NHS or Healthcare setting.
  • Good understanding of legislation and regulatory frameworks, national and local guidance relating to information governance and IM&T.
  • Experience of troubleshooting hardware errors.

  Skills & Knowledge

  Essential

  • Good general computer skills, including the ability to use Microsoft Office, email and the internet.
  • Evidence of excellent administration and organisational skills.
  • An excellent standard of grammar and spelling in the English language.
  • A conscientious approach and commitment to working in an adaptable and flexible manner.
  • The ability to work effectively when busy and multi-task when required.
  • The ability to deal with personal information sensitively and respect people's right to confidentiality.
  • Ability to think logically and creatively to solve problems.
  • Ability to prioritise and balance a range of competing tasks and deliver within required timescales.
  • Organise workload.
  • Time management skills.
  • An understanding of legislation relating to Information Governance and IT.

  Personal

  Essential

  • Possess a professional appearance and manner.
  • To have drive, enthusiasm and initiative.
  • Self-motivated.
  • Flexible approach.
  • Positive thinker.
  • Ability to challenge constructively.
  • Able to work under pressure.

  Desirable

  • Car Driver / Owner.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Lancaster Medical Practice

  Address

  8 Dalton Square

  Lancaster

  Lancashire

  LA1 1PN

  
  

  Employer's website

  https://www.lancastermedicalpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Lancaster Medical Practice

  Address

  8 Dalton Square

  Lancaster

  Lancashire

  LA1 1PN

  
  

  Employer's website

  https://www.lancastermedicalpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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