• Job Description

  Req#: R-14647

  Current employees: Please apply through the employee portal to be considered for this opportunity.

  Pay Range:

  $36.79 - $45.21 Hourly

  Department:

  Department of County Assets (DCA)

  Job Type:

  Regular Represented

  Exemption Status:

  United States of America (Non-Exempt)

  Closing Date (Open Until Filled if No Date Specified):

  May 27, 2024

  
  The Opportunity:

  This Recruitment will be closed after the first 100 candidates have applied. Qualified candidates are encouraged to apply without delay.

  The Department of County Assets (DCA) is hiring for a Desktop Support Analyst. As our new Desktop- Analyst you will provide internal and external support to users located in various Multnomah County buildings. This position provides support for desktop PC's, laptops, mobile devices, multimedia equipment, and other hardware and software used by county staff.

  ESSENTIAL JOB FUNCTIONS RESPONSIBILITIES:

  SUPPORT HARDWARE:

  • Support requests for multi-PC configurations within workspaces, dual-monitor configuration requests, or other workspace configuration (changes) requests as required including PC setup and moves.

  • Support desktop and laptop computers across a wide range of age and complexity of build, doing troubleshooting, repairs, parts replacement, and deployment

  • Support hand-held devices across a wide range of age and complexity of function, doing troubleshooting, repairs, parts replacement, and deployment

  • Support other devices, such as cameras, video cameras, card readers, scanners, copiers, multi-function devices, phones, and alternative input devices (ex: non-standard mice and keyboards), doing troubleshooting, repairs, parts replacement, and deployment

  • Image PCs and laptops with OS and applications for deployment

  • Act as Dell representative for hardware replacement and warranty repair activities

  SUPPORT USERS AT THEIR DESK:

  • Assistance with orientation of new users to their IT hardware, including printer selection and usage, docking station and other IT provided peripherals.

  • OS and Application support, including installation, troubleshooting, and reinstalling and all other related support requests

  • Anti-virus support, including scanning and securing of USB devices, assist IT security with other virus related issues

  • Reconfiguration of workspaces and assets as requested or assigned

  • Assist at the Help Desk at the request of the Help Desk or Support Services Manager

  SUPPORT DESKTOP SOFTWARE:

  • Manage updates (and associated troubleshooting) of applications used internally

  • Provide basic assistance on proper usage of standard desktop software (Office, Windows, etc.)

  • Manage multiple OS images for different hardware configurations and different work groups

  • Install and configure all new approved software

  • Install and configure all custom software required by local development teams

  • Install and test all software as needed

  Support Computer Asset Management

  • Collection and entry of all inventory information via physical inventory of all assets at multiple sites

  • Physical tagging of assets

  • Moves, add, and changes, or other support of assets within Active Directory and ServiceNow

  • Collection, storage, and recycling of old computer, handheld, and printer assets

  • Manage major project moves of staff and computers, physically unplugging and replugging all computers and parts

  To Qualify

  We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

  Minimum Qualifications/Transferable Skills*:

  • Associate's Degree, in lieu of a degree we will consider equivalent years of experience

  • Four (4) years progressively responsible information systems experience providing user support in several infrastructure areas (voice and data communications, software, internal applications, hardware, and operations) which includes troubleshooting, maintaining, installing and analyzing information systems.

  • Ability to pass a criminal records check.

  Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

  • Experience using an IT Service management system to manage work requests, incidents and asset management. Experience in direct customer support in networking environments such as Microsoft directory services, advanced knowledge of desktop operating systems and desktop productivity suites is preferred.

  *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

  Telework: At this time, the work schedule for this position is designated to be “Hybrid,” meaning you will be scheduled to work on-site 3 days away and telework on other days. The designation of Hybrid may be subject to change at a future time. You will be required to be on-site 5 days a week during the 3 month training period.

  Screening and Evaluation

  The Application Packet:

  • A completed online application.

  • A resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.

  Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility for an interview.

  The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

  • Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified.

  • Technical Exam: Allow up to two hours to complete. Some completed online and some in person.

  • Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

  • Background check and reference checks: All finalists must pass a thorough criminal records check and reference check.

  ADDITIONAL INFORMATION:

  This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

  Type of Position: T his hourly, local 88 union-represented position is eligible overtime.

  Location: Hybrid Scheduled - 3 days on-site at Multnomah Building 501 SE Hawthorne Blvd. Suite 400, Portland, OR and telework on other days . You will be required to be on-site 5 days a week during the 3 month training period.

  Schedule: Monday - Friday 8:00am - 5:00pm with a one hour unpaid lunch. This position qualifies for Routine telework but y hybrid after a training period.

  Serving the Public, Even During Disasters

  Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

  
  Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

  We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

  Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

  Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

  Questions?

  Recruiter:

  Allison Conkling

  Email:

  allison.conkling@multco.us

  Phone:

  +1 (503) 2604572

  Application information may be used throughout the entire selection process. This process is subject to change without notice.

  Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

  Job Profile:

  6416 - Information Specialist 2

• About the company

  Multnomah County /mʌltˈnoʊmə/ is one of 36 counties in the US state of Oregon.

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