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Information Technology Analyst 1 (40 Hour)
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Job Description
- Req#: 250528-7603FR-001
Employer Industry: Government - Information Technology
Why consider this job opportunity:
- Opportunity for professional growth and development within a recognized state agency
- Access to a healthy work/life balance with a full-time schedule of Monday to Friday
- Eligible for telework after successful completion of the working test period
- Work in a dynamic environment, recognized as a top employer for both seasoned professionals and new graduates
- Contribute to a state agency awarded for excellence in the field of civil engineering and transportation
What to Expect (Job Responsibilities):
- Provide first-level technical support for the CTDOT user community, addressing service requests related to enterprise networking and data security
- Monitor data network availability and troubleshoot connectivity issues for remote offices
- Support and maintain data network infrastructure, including firewall configurations and endpoint antivirus administration
- Participate in data communication infrastructure migration and upgrades
- Perform help desk support activities for end users, addressing technical problems and providing training
What is Required (Qualifications):
- Minimum of five (5) years of experience in IT operations support, programming, or another IT-related support area
- At least two (2) years of experience in basic technical support work, including help desk functions and maintaining computer hardware/software
- Ability to install and maintain microcomputer hardware, software, and network components
- Knowledge of principles and techniques of computer programming and information systems
- Strong interpersonal and communication skills
How to Stand Out (Preferred Qualifications):
- Experience in IPv4 networking and the OSI model fundamentals, particularly layer 2 switching and layer 3 routing
- Familiarity with firewalls, IPS, and network security technologies
- Knowledge of 802.1x access controls, ACL implementation, AAA, RADIUS, and TACACS+
- Experience troubleshooting user and device access issues using network and security management tools
- Cisco-specific route/switch experience, including familiarity with Cisco IOS, NX-OS, and IOS XE/XR software
#InformationTechnology #GovernmentJobs #CareerGrowth #TechnicalSupport #Networking #TeleworkOpportunity
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