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Information Technology Programmer/Analyst 9-P11
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Job Description
- Req#: 5136460
Employer Industry: Government Technology Services
Why consider this job opportunity:
- Salary up to $44.63 per hour
- Eligibility for a sign-on bonus of up to $2,500
- Hybrid work option: 2 days on-site and 3 days remote per week
- Comprehensive benefits package including health, dental, and vision insurance
- Opportunities for professional development and tuition reduction programs
- Supportive work environment that values public service and diversity
What to Expect (Job Responsibilities):
- Serve as an IT Business Analyst for various Michigan state departments, focusing on customer technology needs
- Analyze, gather requirements, troubleshoot, and coordinate technical service requests
- Maintain ongoing customer interaction to ensure effective resolution of technical issues
- Collaborate with team members and other departments to gain necessary technical knowledge
- Provide comprehensive customer support for hardware and software requests
What is Required (Qualifications):
- Associate's degree with 16 semester (24 term) credits in relevant fields or equivalent experience
- Bachelor's degree with 21 semester (32 term) credits in relevant fields is required for higher-level positions
- At least two years of experience in IT support roles, such as application programmer or technician
- Strong communication skills, both written and verbal
- Ability to establish and maintain effective relationships with clients and team members
How to Stand Out (Preferred Qualifications):
- Experience with Customer Relationship Management (CRM) systems
- Familiarity with BMC Remedy or similar IT service management tools
- Previous work experience in a public service or government setting
- Knowledge of DTMB policies and procedures
- Advanced proficiency in Microsoft Office products
#GovernmentJobs #ITSupport #HybridWork #CareerGrowth #PublicService #CustomerService
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