• Job Description

  Req#: 29614

  Agency : Department of Innovation and Technology
  Posting Date: 10/23/23

  Closing Date/Time: 11/06/2023
  Salary: $4,499-$6,522 (Anticipated Starting Salary $4,499/month; $53,988/annually)
  Job Type: Salaried Full Time
  County: Cook
  Number of Vacancies: 20
  Plan/BU: RC063

  This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

  All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

  Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

  TRANSCRIPTS AND/OR DOCUMENTATON OF CERTIFICATIONS IS REQUIRED

  Once you have applied ONLINE, there is no further action needed. You DO NOT need to attend the recruitment event located at Harold Washington College on Friday, November 3rd.

  These events are intended to help individuals apply and learn more about other openings at our agency.

  Posting Identification Number 29614

  Training for this position is anticipated to begin on or after January 2, 2024.

  Training will be held at Harold Washington College - 30 East Lake Street, Chicago

  Are you looking for a rewarding career in a workplace that values their workers? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This exciting trainee position will provide you with formal instruction and on-the-job training in information technology concepts and practical application, and the service requirements of state government agencies.

  Apply today to join the DoIT team!

  Following successful completion of the agency sponsored trainee program, trainees will be placed in full-time, permanent positions within the targeted promotional title. As a State of Illinois employee, you receive a comprehensive benefits package including:

  • Competitive Group Insurance benefits including health, life, dental and vision plans
  • Flexible work schedules (when available and dependent upon position)
  • 10-25 days of paid vacation time annually (10 days for first year of state employment)
  • 12 days of paid sick time annually which carryover year to year
  • 3 paid personal business days per year
  • 13-14 paid holidays per year dependent on election years
  • 10 weeks of paid maternity/paternity leave
  • Pension plan through the State Employees Retirement System
  • Deferred Compensation Program – voluntary supplemental retirement plan
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

  For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

  Job Responsibilities

  Under immediate supervision, functions as an Information Technology Trainee with the Department of Innovation and Technology (DoIT), participating in an agency sponsored Information Technology (IT) training program receiving formal instruction and on-the-job training in information technology concepts and practical application, and the service requirements of state government agencies:

  • Participates as a member of a team providing a full range of information technology services for DoIT
  • Receives formal instruction and on-the-job training in IT concepts to gain knowledge necessary to participate in division projects and activities
  • Receives formal classroom and on-the-job training required to perform application services, administration, and development with technologies including, but not limited to, Eclipse, Java SE/EE (Java, JSF, SQL), HTML5, XML, CSS, JavaScript, jQuery, Apex, SCQL, Lightning, web services and/or integrations (SOAP/REST API and Apex Web Services).

  OR

  • Participates as a member of a team providing information technology client services for DoIT related to basic troubleshooting of incidents, maintaining documentation, and coordinating resolutions on service requests in accordance with established operational standards and guidelines, taking initial customer needs via phone, email or online, collecting detailed information to understand and document needs, fulfill requests within knowledge and ability, and directing more difficult requests to higher level staff or source.
  • Receives direction and on-the-job training in IT concepts to gain knowledge and skills necessary to participate in division projects and activities including additional DoIT resources for the resolution of requests/incidents.
  • Engages with technicians and/or refers to appropriate vendors to provide services.

  OR

  • Participates as a member of a team providing a full range of information technology services for DoIT.
  • Receives formal instruction and on-the-job training in IT concepts to gain knowledge necessary to participate in division projects and activities.
  • Receives on-the job training in performing systems services, administration, and in data analytics, information security, enterprise infrastructure and/or network operations.
  • Learns to configure and manage systems in support of databases, storage, backup, retention, retrieval, file and print management, user and computer access and permissions, and/or other tools and systems that support the enterprise.

  (Job Responsibilities continued)

  Receives formal instruction to gain the knowledge required to conduct professional level application design, development, testing, implementation, and maintenance:

  • Participates in training activities to learn to utilize programming methods, productivity tools and programming skills with existing and new programming languages
  • Receives training in the development and maintenance of technical testing and end user documentation, system materials, and manuals

  OR

  Receives direction to gain the knowledge and skills required to provide professional level consultation, training, and support functions to users of software and automated equipment:

  • Participates in training activities to learn to provide information, training, and problem solving to users with respect to hardware, software, and application systems.
  • Receives training to perform installations, maintenance, and resolve problems related to computers and application software.
  • Receives on-the-job training to maintain documentation on service requests/incidents using appropriate reporting tools.
  • Learns processes and procedures to record all activities and customer communications with work logs to ensure detailed work history and resolutions are maintained.

  OR

  Receives formal instruction to gain the knowledge required to conduct professional level duties involving operating systems, security systems, data analytics, network systems and/or other systems supporting information technology activity:

  • Participates in the planning, design, installation, and maintenance of software components in support of information technology systems and services.
  • Assists in ensuring configurations comply with agency security considerations, performance requirements and established standards.
  • Assists in software distribution using software installation scripts, programming scripts, procedures, and programs.
  • Receives training in testing, implementing, documenting, and maintaining Enterprise operating systems, security systems, data analytics, network systems, and/or other systems supporting information technology activity

  OR

  Works in a team environment on projects using various hardware/software systems including, but not limited to, Windows Active Directory (AD), network appliances, DNS, DHCP, FTP, Antivirus, VMWare, MS Office, MS Visio, or MS Project, and various server operating systems and/or cloud computing services:

  • Assists staff in the review of configurations to ensure compliance of agency security considerations, performance requirements, and established standards.

  Job Responsibilities continued

  Works in a team environment to assist with application development, documentation, and maintenance of applications:

  • Assists staff in the review of configurations to ensure compliance of agency security considerations, performance requirements, and established standards
  • Assists higher level staff in training sessions for developers and users

  Continues education by attending meetings, conferences, seminars, and training to gain knowledge and maintain awareness of IT products and technologies, vendors, current procedures, and trends in the Information Technology field.

  Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

  Knowledge, Skills, and Abilities

  Candidates can qualify for this job title by meeting 1 of the following minimum qualifications:

  Minimum Qualifications:

  • Requires completion of a bachelor’s degree, preferably with a minimum of six (6) semester hours of coursework in computer science, cybersecurity, information systems, network and telecommunications management, data analytics, or a related field;

  OR

  • Requires completion of two (2) years of technical school in computer science or a related field. (The technical school must be accredited by an agency accredited by the U.S. Department of Education and clock hours must be convertible into college semester or quarter hours.)

  OR

  • Requires satisfactory completion of twenty-four (24) semester hours in computer science, cybersecurity, information systems, network and telecommunications management, data analytics, or directly related field from an accredited college or university;

  OR

  • Requires four (4) years of work experience in computer science, information technology, or a closely related field;

  OR

  • Requires an information technology certificate appropriate to the option of the specific position. For full comprehensive listing of Information Technology Trainee options and acceptable information technology certifications consult the supplementary examination announcement.

  Employment Conditions

  NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

  1. Requires ability to travel.
  2. Requires ability to pass a position specific, agency required background check.
  3. Requires ability to work outside of normal business hours to meet deadlines.
  4. Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
  5. Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.

  This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

  The conditions of employment listed are incorporated and/or related to any duties included in the position description.

  Work Hours: 8:30am-5:00pm; Monday-Friday
  Work Location: 555 West Monroe Street, Chicago IL 60661
  Agency Contact: DoIT.Recruitment@illinois.gov

  Job Family: Science, Technology, Engineering & Mathematics

  This position [DOES/DOES NOT] contain “Specialized Skills” (as that term is used in CBAs).

  APPLICATION INSTRUCTIONS

  Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

  If you are not already signed in, you will be prompted to do so.

  State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

  Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

  If you have questions about how to apply, please see the following resources:

  State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

  Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

  The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

  The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

• About the company

  The Governor of Illinois is the chief executive of the State of Illinois, and the various agencies and departments over which the officer has jurisdiction, as prescribed in the state constitution.

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