• Job Description

  Req#: 6798

  Responsibilities & Qualifications

  RESPONSIBILITIES

  • Develop and execute a comprehensive informational outreach strategy to promote the ACT system to Enlisted Soldiers, Officers, and Army Civilian personnel.
  • Implement awareness, understanding, and acceptance campaigns to highlight the benefits and functionalities of the ACT system.
  • Produce up to 50 briefings and 50 simulations annually to educate various Government audiences on ACT functionalities.
  • Create and update Informational Outreach training and helpdesk documentation to reflect current system configurations.
  • Conduct weekly web-based seminars and occasional face-to-face training sessions to educate users on the ACT system.
  • Assist with the implementation of effective reach-back strategies across the Army community to ensure continuous user engagement.
  • Maintain the official ACT information within ACT Communities, ensuring eLearning materials, quick reference cards, and simulation tutorials are organized and accessible.
  • Assist users in creating and maintaining ACT Community sites to streamline information to specific audiences.
  • Provide on-demand technical support to assist Enlisted, Officer, and Army Civilian proponents with their ACT Community pages and routine dissemination of ACT information.
  • Participate in ACT focus groups and interviews to understand user needs and improve the system's functionalities.
  • Track and report unique and repeat user metrics, recommendations, and goal-setting activities to evaluate the effectiveness of outreach efforts.
  • Develop and maintain the Informational Outreach Plan, including annual updates and adjustments based on new functionalities and user feedback.
  • Develop and implement outreach strategies to boost adoption rates by monitoring and analyzing user engagement, recommendations, and goal-setting activities, ensuring alignment with the marketing schedule
  • Enhance ACT promotion by developing and executing effective reach-back strategies for Army Enlisted, Officer, and Civilian groups.

  REQUIRED QUALIFICATIONS

  • Experience:
  • Three (3) years relevant experience
  • Must have documented experience leading informational outreach activities for IT systems.
  • Education:
  • Bachelor’s Degree in Computer Science, Engineering, Computer Information Systems, or 3 years of related work experience
  • Clearance: Must possess secret clearance

  Overview

  TekSynap is seeking a distinguished Informational Outreach Lead to lead our team in providing exceptional support for the Army Career Tracker (ACT) project, operating under the U.S. Army Training and Doctrine Command (TRADOC). This critical role involves leading the strategic implementation of outreach initiatives to enhance the adoption and utilization of the Army Career Tracker (ACT) system. As the Informational Outreach Lead, you will be responsible for developing and executing comprehensive outreach and educational strategies that effectively communicate the benefits and functionalities of the ACT system to a diverse audience, including Enlisted Soldiers, Officers, and Army Civilian personnel.

  Your role will encompass creating engaging educational materials, conducting training sessions, and managing content within ACT Communities to ensure users have access to necessary resources. You will track and report user engagement metrics, provide technical support, and collaborate with stakeholders to continually refine outreach efforts.

  The Informational Outreach Lead will serve as the primary point of contact for all outreach activities, requiring a proactive approach to manage and deliver training, create informative content, and respond to user inquiries. Your ability to develop and maintain a robust outreach strategy will be crucial in driving the system’s adoption and ensuring that all users are well-informed and capable of utilizing the ACT system to its fullest potential.

  Given the importance of this role, you will need to be available during key operating hours and be prepared to travel to various locations to deliver face-to-face training and support as required. Your contributions will be instrumental in promoting the ACT system, supporting the Army’s mission in career development, training, and personnel management, and ensuring that all users are fully equipped to benefit from this essential tool.

  TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

  We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

  Visit us at www.TekSynap.com.

  Apply now to explore jobs with us!

  The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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  Additional Job Information

  WORK ENVIRONMENT AND PHYSICAL DEMANDS

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Location: Reston, VA/Remote
  • Type of environment: Office
  • Noise level: Medium
  • Work schedule: Schedule is day shift Monday – Friday from 0800 to1700 EST. May be requested to work evenings and weekends to meet program and contract needs.
  • Amount of Travel: Approximately 40%

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

  WORK AUTHORIZATION/SECURITY CLEARANCE

  U.S. Citizen

  Secret clearance

  OTHER DUTIES

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  EQUAL EMPLOYMENT OPPORTUNITY

  In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

  TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

• About the company

  Technology moving at the speed of thought® – Utilizing the best information technology offers to meet the business needs of our Federal Government customers

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