• Job Description

  Req#: 57695
  
  KEY JOB FUNCTIONS :
  • Responsible for developing and maintaining coded player block through direct mail, email, telemarketing, and leveraging databases.
  • Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned markets.
  • Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team.
  • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
  • Responds to and consistently meets the needs of coded customers.
  • Supports and cultivates new ideas and methods to deliver business solutions.
  • Identifies ways to increase efficiencies or improve product or service.
  • Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
  • Prepares project plans that aid in moving projects forward.
  • Must display strong knowledge of casino systems (LMS, CMS, SALESFORCE, EMS, SCHEDULER, TICKET SAGE, etc.)
  • Open to outside employees/ outside vendors shadowing and answering any pertinent department information.
  • Fully knowledgeable of all happenings on property and in market.
  • Demonstrate mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.
  • Actively participate in all department and company initiatives to drive sales and revenue.
  • Demonstrate a willingness to teach, mentor, train and share information with the team.
  • Develops skills to handle increasingly complex matters.
  • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
  • Politely gives consistent, timely and accurate information and finds answer when unsure for customers as well as co-workers.
  • Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
  • Has the ability to multitask and prioritize in a fast-paced environment.
  EDUCATION and/or EXPERIENCE:
  • One to three years hospitality or sales experience (Experience with luxury brands preferred).
  • High School diploma or equivalent
  QUALIFICATIONS:
  • Ability to think independently in making decisions to maximize customer service experience and program profitability.
  • Ability to effectively manage time and perform multiple tasks simultaneously including assisting fellow Casino Sales Executives.
  • Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
  • Excellent interpersonal skills required.
  • Must have excellent oral and written communication skills.
  • Must be able to listen and respond to visual and aural cues.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
  • Must be able to obtain a Nevada gaming license
  CRITICAL COMPETENCIES:
  Sales Excellence: Leveraging sales techniques to maximize performance
  Passion for Service: Internally motivated to graciously serve, delight and build player loyalty; as well as, service and assist co-workers.
  Drive: Harnessing energy and passion to excel
  Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world
  Influence: Engaging and assisting others to succeed
  Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness
  WORK ENVIRONMENT :
  • Must have manual dexterity and coordination to operate office equipment to include but not limited to: 10 key adding machine, PC computers, telephone/headset, fax machine, photocopy machine.
  • Must be able to work in moderate to loud noise conditions.
  • Must be able to make telephone calls for extended periods (minimum 60+ calls/day)
  • Must be able to lift up to 15 pounds.
  • Must be able to move in and around the Casino/Hotel/Mall areas.
  • Must be able to tolerate areas containing second hand smoke.
  • Must be able to work, for long periods of time, under fluorescent lighting.
  • Must be able to work at a desk, for the majority of the day, in a seated position.
  • Must be able to spend the majority of the day working off computer monitors and operating a keyboard.
  • Although the majority of position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one’s feet for long periods of time, and/or walk for long distances.
  • Must be able to travel as needed.

• About the company

  Caesars Entertainment, Inc. was a Paradise, Nevada based business that was the largest owner, operator and developer of casinos throughout the world.

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