• Job Description

  Req#: R6255

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  Job Title

  Inside SIU Homeowner Specialist - Remote

  Requisition Number

  R6255 Inside SIU Homeowner Specialist - Remote (Open)

  Location

  Nevada - Home Teleworkers

  Additional Locations

  Arizona - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, Florida - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Maryland - Home Teleworkers, New Jersey - Home Teleworkers, New York - Home Teleworkers, Ohio - Home Teleworkers, Oklahoma - Home Teleworkers, Oregon - Home Teleworkers, Pennsylvania - Home Teleworkers, Rhode Island - Home Teleworkers, Texas - Home Teleworkers, Utah - Home Teleworkers, Virginia - Home Teleworkers, Washington - Home Teleworkers

  Job Information

  CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an SIU Homeowner Specialist! Join us and support CSAA IG in achieving our goals.

  Your Work:

  As an SIU Homeowner Specialist, you are responsible for conducting in-depth investigations of suspicious and potentially fraudulent homeowners' property/personal property claims in a dynamic fast paced environment. Investigations range from low complexity to those of the highest levels of complexity and exposure. As the SIU Specialist, you will develop an investigative strategy, conduct interviews, gather evidence, analyze information, and prepare reports for case recommendation. You will work collaboratively with the claims staff, service, counsel, independent investigators, and law enforcement. In this role, you will support CSAA's anti-fraud initiatives and commitment to the detection and prevention of insurance fraud.

  Your Role:

  • Exercises independent judgment pertaining to the investigation and handling to resolution of high-exposure SIU Homeowner claims.

  • Claims handled range from simple fraud cases to those of the highest levels of complexity and risk. Collaborates and interacts with adjuster staff in the review of suspected fraudulent claims.

  • Performs claim review, data research, case analysis, and formulation of actual investigative strategy/plan.

  • Investigates background and history on claims.

  • Takes statements and collects written documents; analyzes information and evidence to determines if fraud exists in claim.

  • Performs analysis of underwriting and sales documents.

  • Determines the need for and engages attorneys, expert witnesses, and independent adjusters/ private investigators.

  • Assists Defense Counsel with the coordination of files in preparation and attendance for examination under oath.

  • Responsible for management through conclusion, including trial, of litigated claims.

  • Participates in legal activities - oversees defense counsel and experts; and represents and testifies on behalf of the company in criminal, civil and small claims court.

  • Recommends course of action and seeks approval authority from supervisor or manager as appropriate.

  • At conclusion of evaluation, independently negotiates claim to reach final resolution.

  • Serves as Subject Matter Expert for large-exposure property claims.

  • Acts as liaison to the insurance industry and law enforcement and refers suspected fraudulent claims to NICB, Departments of Insurance and/or Attorneys General.

  • Assists with file reviews and assignment triage. Actively contributes to SIU training.

  • While majority of work will be focused on Homeowner investigations there may be times when assistance with auto investigations is needed; experience in auto claims is a plus.

  • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).

  • Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).

  • Travels as needed for role, including local travel as well as occasional divisional / team meetings and other in-person meetings.

  • Fulfills business needs, which may include investing extra time, helping other teams, etc.

  Required Experience, Education, and Skills:

  • Bachelor's degree in related area or an equivalent combination of education and experience.

  • 5+ years of experience handling complex claims, preferably in multiple claims disciplines, i.e., Homeowners, Automobile, Casualty, etc.

  • Depending on assignment, may be required to acquire and maintain Adjuster’s license (state-specific).

  What would make us excited about you?

  • Knowledge of state and federal insurance regulations and all lines of business coverages with an understanding of anti-fraud laws.

  • Demonstrated advanced understanding of our insurance policies with a focus on 1st party homeowners’ property and personal property, preferably with experience handling complex coverage analysis.

  • Advanced analytical, investigative, and negotiation skills.

  • Outstanding communication, presentation, and interpersonal skills.

  • Detailed knowledge and understanding of Homeowner property claims handling processes and procedures.

  • Familiarity with, and ability to perform, searches of investigative databases, internal resources, internet resources, social media, public records, and forensic tools.

  • Extensive understanding of statutory and regulatory requirements and ability to develop proficiency in standards of civil procedure.

  • Ability to write quality investigative summaries/reports documenting the findings of the investigation and relevant evidence gathered.

  • Ability to travel and work extended hours.

  • CPCU certification.

  • Litigation experience.

  • Shows respect for differences through excellent communication skills with people from an array of backgrounds.

  CSAA IG Careers

  At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

  Join us if you…

  BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

  COMMIT to being there for our customers and employees.

  CREATE a sense of purpose that serves the greater good through innovation.

  Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

  Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

  As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

  CSAA Insurance Group is an equal opportunity employer.

  The national average annual salary range for this position is $79,650-$88,500. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full annual salary range for this position across all the states we hire in is $71,730-$106,300. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay.

  If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

  Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii, Alaska and California. California exception does not apply to existing CA employees.

  #LI-JH1

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• About the company

  American Automobile Association is a federation of motor clubs throughout North America.

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