• Job Description

  Req#: REF5620Y

  Company Description

  Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

  This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

  About you
  
  Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

  Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

  Job Description

  Team Overview:

  The Instructional design and Infrastructure team in Revenue L&D helps teams with identified performance gaps solve problems. Sometimes this might result in a course, but learning content can be many things, like simple activities, webinars, live training events, full-fledged programs or other mediums we have yet to even try. Teams in Revenue L&D come to us with challenges and ideas and we help them design the best learning solution to meet their needs.

  
  Reports to and works with:

  The successful candidate will report to the Learning Experience Design team Lead and will work with a variety of teams within the Revenue org.

  Role Overview:

  This is a broad role that features a wide range of tasks and processes. Primary amongst these tasks will be the design and development of learning material. We primarily partner with Leads and Program Managers from Revenue craft teams who have identified knowledge gaps or performance problems. You may enjoy this role if:

  • You enjoy working as an individual contributor, often on solo projects
  • … but with regular opportunities to collaborate with your team.
  • You enjoy designing and building a wide variety of learning experiences that would be considered leading edge.
  • You are creative and enjoy challenges.

  Responsibilities and Duties:

  • Help to create a team culture of accountability and collaboration.
  • Show innovation in your approach to enabling our learners
  • Aim to prioritize the learning experience by creating the most effective training solution.
  • Design and develop learning materials, including courses, activities, sessions, live training events, full-fledged programs and any/everything in between.
  • Able to ship quickly and efficiently, and stay calm even when the pace is frenetic
  • Collaborate with Leads and Program Managers from craft teams to identify knowledge gaps or performance problems and develop effective learning solutions to address them.
  • Use instructional design models and methodologies such as ADDIE and action mapping to design and develop effective learning experiences.
  • Integrate learning technologies, such as Learning Management Systems and multimedia tools and various softwares into the design and development of learning experiences.
  • Develop assessment tools and evaluation strategies to measure the effectiveness of learning experiences and make data-driven decisions for continuous improvement.
  • Collaborate with subject matter experts to ensure the accuracy and relevance of learning materials.
  • Write clear, accurate and concise documentation and instructions for various learning materials.
  • Ensure that learning materials are accessible to all learners, including those with disabilities or impairments.
  • Stay up-to-date with the latest instructional design trends and technologies in Adult Learning to ensure the effectiveness and relevance of learning experiences.
  • Work with stakeholders to align on priorities, collaborate on training and education initiatives, and communicate the long-term plans and ongoing progress.

  Qualifications

  • Developing online learning, training or enablement programs.
  • Using content authoring tools and creating online instructional content.
  • Exceptional communication skills (written, verbal, and presentation).
  • Experience as a learning experience designer, instructional designer, project manager or facilitator is highly desirable.
  • Familiarity with adult learning styles, instructional design best practices, and models like ADDIE.
  • Getting buy-in from, and engaging with, folks across diverse perspectives.
  • The capacity to work on multiple challenging and nuanced projects simultaneously in a space that can be highly collaborative or autonomous.

  Bonus Experience:

  • Experience working on a multi-regional team.
  • A technical background.
  • Working in a very fast paced environment
  • Authoring experience in multiple learning tools and systems and the ability to leverage new tools quickly.
  • Video creation and editing skills.
  • Graphic design experience.
  • Data/analytics experience - developing KPIs, survey creation and synthesis, etc.
  • A track record of creativity and innovation.

  Additional Information

• About the company

  Shopify Inc. is a Canadian multinational e-commerce company headquartered in Ottawa, Ontario.

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