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Job Description
- Req#: INTAK020522
Employer Industry: Addiction Treatment Services
Why consider this job opportunity:
- Competitive salary and full benefits package
- 18 days of Paid Time Off (PTO)
- 401k with company match
- Company-sponsored ongoing training and certification opportunities
- Opportunity for professional growth within a mission-driven organization
- Chance to make a positive impact on the lives of individuals and families seeking treatment
What to Expect (Job Responsibilities):
- Receive and process inbound inquiries from various communication channels for patients seeking care
- Assess potential patients' treatment needs and schedule intake assessments at appropriate facilities
- Document patient assessments accurately and promptly in the system of record
- Follow up with daily scheduled admissions and intakes within the organization’s system
- Provide compassionate and knowledgeable customer service to callers in the Admissions Center
What is Required (Qualifications):
- High school diploma or GED (General Equivalence Diploma)
- Proficiency in Microsoft Excel and Office
- Ability to work weekends and evenings
- Exceptional interpersonal communication skills
- Strong documentation skills and fast computer skills
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Knowledge of the treatment industry
- Ability to connect and empathize with patients and families
- Experience working in a team setting
- Familiarity with telephony platforms and Customer Relationship Management (CRM) systems
#AddictionTreatment #CustomerService #CareerGrowth #HealthcareJobs #SupportiveWorkEnvironment
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