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Intake Specialist I (Hybrid / Denver, CO)
7 days agoWhat's your preference?
Job Description
- Req#: 6586413003
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $25.00 per hour
- Opportunity for career advancement and growth within the organization
- Hybrid work model with 2 days remote and 3 days in the Denver office
- Supportive and collaborative work environment focused on patient care
- Comprehensive benefits including medical coverage, retirement plans, and wellness programs
- Chance to make a positive impact on the lives of patients and caregivers
What to Expect (Job Responsibilities):
- Educate and assist patients and caregivers with the application and enrollment process for home care programs
- Ensure timely authorization of services through coordination with Case Management Agencies and caregivers
- Maintain high levels of customer service through effective one-call resolutions
- Navigate multiple systems to determine eligibility and obtain necessary authorizations
- Document case notes accurately and adhere to HIPAA guidelines
What is Required (Qualifications):
- Experience in managing a high volume of inbound and outbound calls
- Strong customer service skills, including empathy, active listening, and patience
- Proficient in documenting case statuses through detailed notes on Salesforce
- Ability to resolve issues effectively over the phone
- Computer proficiency with strong typing skills and technology usage
How to Stand Out (Preferred Qualifications):
- 2+ years of relevant experience in a similar position
- Bilingual in Spanish or other languages
- Proficiency in Salesforce
#HealthcareServices #CustomerService #CareerOpportunity #HybridWork #EmployeeBenefitsAbout the company
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