• Job Description

  Req#: 4358154005

  ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

  Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

  Game-changers, innovators, culture-lovers—and humankind.

  We invite discovery and debate. We recognize key moments as milestones.

  We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

  Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

  ConnectWise Summer Internship Program:

  Are you in search of an internship to acquire corporate experience spanning various cross-functional teams and departments? Look no further! ConnectWise is currently hosting its summer internship program, scheduled from May to August. Interns can contribute a maximum of 30 hours per week. We encourage a hybrid work model (3 days in the office, 2 days remote) at either our Tampa, FL, or Pittsburgh, PA office. Our internship initiative is designed to provide outstanding talent development and training opportunities. Our ultimate aim is to transition interns into full-time employees upon graduation.

  Qualifications:

  • Internships are available for students pursuing post-high school level degrees (college, university, technical college).
  • Sophomores, juniors, or seniors are welcome to apply.
  • Pursuing a major in business, IT, or a related field.

  General Summary:

  The Business Process Improvement Intern provides support for the IT Architecture team. This role works in partnership with the Continuous Improvement team to support process improvement initiatives through analysis, documentation, and project execution.

  Essential Duties and Responsibilities:

  • Provides support to the Information Technology teams, with a high attention to detail
  • Assists with process improvement initiatives cross-functionally to drive continuous improvement throughout the organization
  • Analyzes, documents, and executes project tasks
  • Supports on the timely completion of all project deliverables
  • Analyzes complex situations, identifying common causes and threads of similarity

  Knowledge, Skills, and/or Abilities Required:

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform routine situations and procedures with limited supervision
  • Excellent customer service skills
  • Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
  • Ability to analyze situations and diverse data to find commonalities
  • Ability to work effectively with all levels of colleagues across the organization
  • Knowledge of continuous improvement principles and techniques
  • Knowledge of project management and organizational techniques
  • Strong problem-solving skills
  • Strong written and verbal communication skills

  Educational/Vocational/Previous Experience Recommendations:

  • Requires limited knowledge of operations procedures and tools
  • Pursuing bachelor’s degree in related field
  • Preferred: Experience with Scrum, Lean, and/or Six Sigma methodologies

  Working Conditions:

  • Hybrid (Tampa or Pittsburgh)
  • No travel required

  ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

  The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

• About the company

  ConnectWise Control is a self-hosted remote desktop software application owned by Connectwise Inc.,

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