• Job Description

  Req#: R24_00127

  Range:

  78,400.00 - 117,600.00 CAD

  Job Description:

  Internal Communications Manager

  GAME ON – OLG needs you

  We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

  We are ready to take this game to the next level and need a passionate Internal Communications Manager to lead the development and execution of strategic communications and initiatives that drive employee ambassadorship for OLG’s mission, purpose, truths, and the delivery of our Game ON strategic plan. Working cross-functionally with executives and senior leaders across OLG’s Lines of Business and Shared Services, provide strategic communications leadership, guidance and support to develop and deliver compelling, informative, engaging, and creative communications that drive business growth, employee engagement and a fun, inclusive and performance driven culture that is a destination for top talent.

  YOUR ROLE IN THE GAME

  Reporting to the Director, Internal Communications, you will be empowered to:

  • Support the development and execution of the Internal Communications Strategy to drive employee connection to and ambassadorship for OLG’s mission, purpose, truths, and strategic priorities

  • Lead the development and delivery of internal communications that build a fun, inclusive and performance driven culture that is a destination for top talent, drives employee engagement with positive results, and enables delivery of OLG’s strategic priorities

  • Work strategically with senior leaders to shape and share the corporate story as a tool for employee engagement and business growth

  • Identify and manage issues affecting employees or the business to provide strategic internal communications counsel, response and direction to senior leaders and executives as appropriate

  • Identify and manage systemic or recurring issues and develop mitigation strategies when developing strategic internal communications plans

  • Work cross-functionally in partnership with People and Culture and other Shared Services and Lines of Business to execute communications initiatives from concept to delivery

  • Develop and deliver customized communication products, across a range of communication media (email, intranet, employee digital newsletter, town halls, people leader calls) to engage employees and drive them to internal communication channels for knowledge uptake, and information sharing/exchange

  • Provide high level of editorial review to ensure consistency and quality across all communication channels/resources, including OLG’s internal website and publications

  • Manage OLG’s feedback channels to encourage open, two-way communication between senior leaders and employees, and increase opportunities for employees to provide input into the organization’s programs and initiatives

  • Enable key division-led programs, initiatives, and activities through planning, developing, and delivering a wide range of internal communication products for the divisions and all OLG

  • Assist in the content development and coordination of CEO communications and engagements, including monthly all-employee messages and town halls

  • Support the development and production of public reporting documents including Annual Business Plan and Annual Report

  • Lead the education of internal stakeholders in communication best practices; create tools and materials that enhance the development of communication skills of People Leaders and employees to maintain up-to-date practices

  • Continuously monitor, measure, and improve the effectiveness of the internal communications service offering, communication channels, and resources through the development and implementation of internal communication reviews and internal client satisfaction surveys to maintain product/service satisfaction

  WHAT YOU NEED TO PLAY

  Work Experience: 5+ years of progressive experience in a communications role. Expert level knowledge and experience in strategic internal communications planning. Proven ability to work in agile environments where you can respond effectively to changing priorities.

  Knowledge & Education: University degree in Communications/Journalism or equivalent experience. Expert level knowledge and experience in strategic internal communications planning and execution. Strong understanding of the use of different communications media and multimedia software. Understanding of issues impacting provincial and municipal governments that may be potential areas of sensitivity. Knowledge of the creative process and the development of materials and production is an asset.

  Critical Skills: Exceptional oral and written communication skills. Solid track record of excellence in developing and executing internal communications and demonstrated ability to create compelling messaging for a variety of audiences and channels. Ability to tailor content for specific audiences that demonstrates a deep understanding of messaging, positioning and stakeholder needs. Strong ability to work on several projects simultaneously, adhering to tight deadlines and communicating progress to senior leadership. Ability to work autonomously in a fast-paced environment, across different levels and functions of the organization. Excellent interpersonal and relationship-building skills, with the ability to interact with executive and senior leaderships as well as individuals and groups, spanning all organizational levels Strong understanding of digital communication tools, including WordPress and SharePoint. Problem solving and critical thinking skills. Excellent creative and editing skills. Detail oriented. Technical skills (Microsoft, Adobe Creative Suite, HTML).

  Negotiation and Influence : Ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships.

  Strategic Thinker : Strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions.

  Collaboration & Fun : Inclusive and collaborative work style while creating fun and excitement in our work.

  Integrity and Trust : Do what's right and operate with transparency and openness.

  PERKS OF JOINING OUR TEAM

  • Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario

  • Flexible Work Environment: to help balance both work and life

  • You Matter: family friendly work practices and hybrid work

  • Freedom to Innovate: supports new and better ways to be successful

  • Be your Authentic Self: environment that values diversity as a source of strength

  • Learning Galore: 24-7 access to robust online learning programs

  • Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario

  • Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

  Learn about OLG – GAME ON!

  OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

  The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

  While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

  To learn more about OLG go to our website at www.olg.ca

  Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

  We look forward to hearing from you, interested applicants please apply online by March 15, 2024.

  OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process .

  We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

  Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

• About the company

  Discover, enjoy, and experience the fun with our Lotteries, INSTANT-win tickets, and online casino games! Play online casino games and lottery games on OLG.ca!

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