Calling All Fluent French Speakers!

This is a fantastic opportunity to join our team of International Customer Service Representatives supporting customers around the world with their medical claims journey 24/7. A high percentage of calls will be conducted in English; therefore, we’re seeking candidates fluent in both English and French.

Our ambition is to double in size over the next 3 years and as such we’re committed to supporting a new vision that truly aligns our future with our customers. We aim to become a bigger player in the global marketplace and as such, are placing people and culture at the core of our ambitions.
At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and our Tunbridge Wells office in a way that works best for them, their team and our customers.

Job details:
Basic Salary: Starting at £22,000 increasing incrementally to £25,500 over an approx. 24-month period as you progress in the role. In addition, you will earn:
20% Shift Allowance of £4,400
Language allowance of £1,250
Variable annual company bonus
This is a minimum inclusive starting salary of £27,650

What you’ll be doing:

• Using your language skills to ensure the delivery of excellent customer service by providing relevant, detailed and accurate information to every customer
• Using your initiative and the information tools available to provide the best outcome for our customers
• Answering calls whilst adhering to standard response times
• Ensuring accurate and timely completion of documentation and follow up of cases
• Remaining calm in the face of challenge to effectively help our customers when they need us the most

Working Hours & Shift Pattern:
Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends that support today’s varied lifestyles and will also earn you 20% shift allowance in addition to basic pay.
As an example, our shifts typically cover 7.5 hours or 8 hours per day starting at the following times:
Early Shift – starting between 6.00am – 8.00am
Core Shift – starting between 8.00am -10.30am
Late Shift – starting between 12.00pm – 2.30pm
Night Shift – starting at 10pm

At AXA Global Healthcare, we understand the importance of a work-life balance, so you’ll know your shift pattern well in advance. Once you complete your induction training, you’ll be offered to split your time working between home or our Tunbridge Wells office location.

Training & Induction:
Induction Date: Monday 4th Sept 2023
To help you settle into the team you will be attending a 10-week training and coaching programme, delivered by specialists to set you up for success in your new role. It should be noted that during this time your working hours will be Mon-Fri, 9am - 5pm and you would be required to commit to full attendance.

Your Essential Skills:

• Highly customer focused and organised with strong attention to detail
• Excellent verbal and written communication skills in both English and French
• The ability to demonstrate empathy
• A confident decision maker with a positive approach to everything you do
• Ability to use your own initiative and take ownership to resolve complex queries
• Resilience and ability to work under pressure and meet deadlines
• Ability to navigate complex, multiple IT applications simultaneously

Your Essential Experience:

• Customer Service experience
• Able to demonstrate experience working with Microsoft Office or Google Workspace
• Able to provide an uninterrupted network connection (consistent speed throughout the day) of at least 15 Mbps download speed

As a precondition of employment for this role you must be eligible and authorised to work in the United Kingdom. You will require a photo ID to support your application.

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.

We are appreciative of the people who work for us and our rewards package is reflective of this. You can expect to receive:

• Competitive annual salary & shift allowances
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Holiday starting from 23 days annual leave plus Bank Holidays (in lieu)
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• AXA employee discounts
• Gym benefits

We are looking for individuals that align with our customer-centric values and our selection is based on a fair and transparent process. As a regulated financial services company all successful candidates will be subject to pre-employment checks. We’re committed to providing equal opportunities for all; therefore, we welcome and encourage applications from people of all backgrounds. As a disability confident employer, we’re pleased to offer our support and access to the AXA Accessibility Concierge should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
To apply, click ‘Apply Now’ and you will be guided to upload your profile/CV. If you’d like to discuss this role further or would like to engage with our Accessibility Concierge, please send an email to ruth.tennant@axa-uk.co.uk.

#LI-Hybrid #Health2