• Job Description

  Req#: 78cd85b9-127b-4d1d-980b-68c852fbbc9c
  Employer Industry: Financial Technology and Prediction Markets
  
  Why consider this job opportunity:
  - Competitive salary and equity options
  - Unlimited PTO, along with Health, Vision, and Dental coverage
  - 401k match to support your retirement savings
  - Opportunity to work in a fast-paced environment at the forefront of crypto culture and financial technology
  - Chance to develop and implement innovative customer support processes that enhance user engagement
  
  What to Expect (Job Responsibilities):
  - Manage customer support inquiries across live chat, email, and Discord during various time zones
  - Lead a culture of excellent customer support through multiple communication channels
  - Serve as a trusted point of contact for the community and escalate high-priority issues to relevant teams
  - Build internal programs and tools to improve product support workflows
  - Utilize data and customer insights to identify and reduce customer friction
  
  What is Required (Qualifications):
  - Minimum of 4 years of experience in financial services, fintech, gaming, or web3, with hands-on exposure to exchanges or digital asset platforms
  - Familiarity with payments, market operations, KYC/AML compliance, or trading infrastructure
  - Strong understanding of community management, particularly in large Discord or online communities
  - Availability to work shifts on weekends and outside of standard work hours
  - Excellent written and verbal communication skills, with the ability to simplify complex topics
  
  How to Stand Out (Preferred Qualifications):
  - Experience with community engagement and moderation best practices
  - Comfort navigating the evolving landscape of financial technology, crypto, and decentralized finance (DeFi)
  - A proactive approach to learning about cutting-edge technologies like DeFi, Prediction Markets, DAOs, and Web 3.0
  
  #FinancialTechnology #CustomerSupport #CryptoCulture #UnlimitedPTO #CareerGrowth
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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