Amazon Web Services (AWS), a subsidiary of Amazon.com, is the industry’s leading cloud computing platform. The AWS Startup Acquisition and Customer Experience (ACE) team is seeking a collaborative, self-directed technical business developer with strong analytical and problem-solving skills, financial and business acumen, and a passion for startups, to join an organization that is responsible for driving adoption of the AWS platform by startups globally.

The ACE Investments team manages all startup credit and cash investment mechanisms, including AWS’s flagship startup credit program, AWS Activate. Since its inception in 2013, over 280,000 startups around the globe have joined AWS Activate, and AWS Activate has provided over $6 billion in AWS Promotional Credits to startups globally. We discover and support startups around the world by collaborating with a network of Activate Providers such as VC’s, accelerators, incubators, and startup enabling organizations.

To achieve our customer acquisition, adoption, and ROI goals, the Investments team optimizes the design of credit offer amounts, channels, and eligibility criteria, and manages the annual budget for Activate credits. As an Investments Manager, you will be part of the team continually working backwards from our customers to improve the Activate program. You will be expected to achieve your goals by adeptly balancing BD/sales/marketing objectives (acquisition), customer success objectives (growth and retention), and investor/finance objectives (ROI, LTV). In addition to obsessing over our startup customers, you will coordinate with a series of cross-functional stakeholders across AWS.
Functional depth in marketing, BD, finance, and data analysis are critical. First-hand experience with startups and VC / pre-VC funding are essential. You will empathize with the startup experience, and have an innate understanding of entrepreneurs, company founders and technical decision makers at early-stage companies, and be passionate about helping build new ideas for that community. Ideally, you are someone that has had experience designing and developing new products or programs targeted at the startup community, and have the technical ability to dive deep with ACE Product & Engineering to drive requirements to automate and deliver customer benefits at scale. You should be familiar and interested in driving innovation in customer facing products, and have a track record of owning successful, metrics-driven development plans. You must be able to work with and influence different teams across organizations to work toward a common goal.

You will have the ability to earn trust with startup founders, as well as work cross-functionally across the Amazon organization. You have a keen sense of ownership, drive, and scrappiness.


Key job responsibilities
- Work backwards from startup customers to understand their key pain points, specifically while adopting and using AWS
- Design and implement solutions based on your understanding of the customer’s pain point
- Develop measurement frameworks to gauge the efficacy of your solutions; course correct and iterate as needed
- Communicate insights, lessons learned and results to your team, cross functionally and to executive leadership

About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Seattle, WA, USA- Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Computer Science, Engineering, Economics, Finance, Business or a related field
- 2+ years experience working at or with Startups and/or VC's
- 3+ years experience analyzing data to identify trends using evidence to solve problems

- MBA, master’s degree, or equivalent business experience
- Experience working or investing in early-stage startups
- Experience in launching customer-facing programs at scale
- Empathy and familiarity with startup ecosystems and ecosystem players
- Strong ability to write clearly, concisely and precisely
- Analytical mindset with a penchant to follow the data, lean on empirical evidence and solve problems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $73,900/year in our lowest geographic market up to $177,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.