• Job Description

  Req#: 2025-0015690

  At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

  Job Description

  An Investor Services Manager oversees the team responsible for providing investor-related services, including transaction processing, client communication, and reporting. They ensure accurate and timely delivery of information to investors while managing relationships and maintaining compliance. This role also involves preparing and reviewing reports, handling investor inquiries, and supervising a team of associates and supervisors.

  General Investor Services

  
  Addressing investor inquires/requests such as;
  i. Reviewing all investor queries and requests are received from authorized individuals
  ii. Ensuring all investor/client queries are responded to promptly
  iii. Reviewing requests for investors statements
  iv. Reviewing transaction activities,
  v. Reviewing fund related performance requests

  
  Capital Activity
  i. Reviewing subscription, redemption, and transfers, working with internal/external groups to resolve any discrepancies
  ii. Reviewing the collection of fully executed documents with investors
  iii. Review all appropriate Tax/Fatca documentation from investors
  iv. Review all appropriate AML/KYC documentation from investors

  Reporting
  i. Distribution of Investor reports;
  a. Investor Statements
  b. Contract Notes
  c. Capital Call Notices
  d. Distribution Notices
  ii. Distribution of Client Reports
  a. Capital Activity Reports
  b. Audited/Unaudited Financial Statements
  c. Investor Letters
  d. Schedule K-1’s

  
  Cash
  i. Review of incoming subscription funding from investors
  ii. Review and approve wire transfers to prime brokers, investors

  Additional responsibilities include:
  o Understanding the policies and procedures of the AI department
  o Understanding the information flow through the various AI systems
  o Knowledge of how to use the various systems specific to the job function
  o Ability to communicate information carefully in order to manage client relationships
  o Active listening to obtain information and understand client needs
  o Written correspondence that is clear, professional and grammatically correct

  Basic Qualifications
  - Bachelor's degree in accounting, finance or related field, or equivalent experience
  - Seven to nine years of experience in alternative investments industry

  Preferred Skills/Experience
  - Working knowledge of Microsoft Office products
  - Thorough knowledge of Advent applications preferred
  - Thorough knowledge and understanding of portfolio accounting and the investment management industry
  - Excellent verbal and written communication skills
  - Proven team-oriented, leadership and organizational skills
  - CPA or CFA certification preferred

  The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

  Benefits:

  Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

  U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

  E-Verify

  U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

  The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $117,725.00 - $138,500.00

  U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

  Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

  Posting may be closed earlier due to high volume of applicants.

• About the company

  US Bancorp is an American bank holding company based in Minneapolis, Minnesota, and incorporated in Delaware.

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