• Job Description

  Req#: JR103194

  For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

  
  

  Qualification:

  To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  Essential Duties and Responsibilities:

  • Build, maintain, and produce reports as necessary to support business objectives

  • Subject matter expert on all billing processes and procedures

  • Escalation point of contact for Invoicing team

  • Coordinate periodic meetings with local office to review unbilled revenue to provide guidance and feedback ensuring unbilled revenue is addressed in accordance with SLAs

  • Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Revenue, Continuous improvement, Development and Customer Success teams

  • Collaborate with Continuous improvement and sales teams to manage billing for service projects and acquisitions

  • Leads and creates UAT testing and script creation for all invoicing UAT projects

  • Develops and makes recommendations to improve and control department processes to ensure performance at optimal levels

  • Generate and manage process documentation along with updating the team

  • Train team members on approved procedures and protocols within the department

  • Manages invoice processing and completion

  • Prepare, review and manage monthly invoicing along with financial progress reports to ensure compliance with deliverable deadlines to ensure we meet order to cash goals

  • Provides auditors with invoicing documentation upon request

  • Special Projects as assigned by manager

  • Can lead meetings when leader can not attend

  • Assist corporate accounting team with month end close activities as requested

  • Monitor, review, and verify system billing information to ensure client billing is accurate, including but not limited to, service hours, bill rates, billable expenses/mileage, and care notes

  • Available to host weekly office hours for the team.

  • Responsible for creating and maintaining training material for the team.

  • Create and update the new hire training schedule.

  • Coach and mentor team members to reach their goals and develop soft and technical skills to be successful in expectations of the role.

  Required Skills, Education and Certifications:

  • Bachelor’s degree in finance, Business or Supply Chain, or equivalent work or military experience

  • 2 years of related work experience

  • 1+ years of leading a team

  • Knowledge of working with interfacing two systems preferred

  • Intermediate/advanced experience with Microsoft Office applications

  • Ability to carry out and enforce basic and advanced policies, methods and procedures

  • Understanding of business processes and impact of such processes on accounting processes/procedures, including identifying control risks

  • Adaptability, applied learning and initiating action

  • Ability to work with minimal supervision

  Optional Skills, Experience and Credentials:

  • Experience with data analytics and robotic process automation (RPAs)

  Physical Requirements:

  • Ability to lift and carry up to 10-15 pounds

  • Ability to sit, stand and walk for prolonged periods of time throughout the work day

  • Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

  Compensation range: $28-$34/hr (based on experience)

  
  Benefits for full time employees

  • Medical/Dental/Vision Insurance
  • TouchCare VirtualCare
  • Life Insurance
  • Health Savings Account
  • Flexible Spending Account
  • 401(k) Matching
  • Employee Assistance Program
  • PTO Plan for Non-Exempt Employees
  • Flexible PTO Plan for Exempt Employees
  • Holidays and Floating Holidays
  • Pet Insurance
    

  TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  California Residents Only:

  In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act , TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

  #LI-TK

• About the company

  Premier in home care for older adults, seniors and elders. Hourly and 24 hour elder care, home health care and home aides.

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