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IRIS Operations Specialist (Madison, WI) (Administrative/Customer Service)
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Job Description
- Req#: 300001686850425
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on program participants' lives
- Competitive benefits and compensation package
- Flexibility in the work environment to adapt to changing organizational needs
What to Expect (Job Responsibilities):
- Provide administrative support for the Wisconsin IRIS program, including referrals, enrollments, and service authorization
- Assist field staff with data entry and tracking within Wisconsin IT systems, SharePoint, and Power BI
- Process incoming email requests and manage outgoing and incoming calls
- Participate in team discussions and engage in problem-solving and process development
- Provide technical support and customer service to staff, program participants, and partner agencies
What is Required (Qualifications):
- At least 1 year of applicable administrative and/or healthcare experience, preferably with adults with physical or intellectual disabilities or older adults
- Bachelor's degree in a related field or equivalent experience
- Strong customer service, analytical, and problem-solving skills
- Ability to adhere to HIPAA regulations and maintain confidentiality
- Proficiency in basic Microsoft Office suite and applicable software programs
How to Stand Out (Preferred Qualifications):
- Experience working with target groups of the IRIS program
- Resourceful and proactive mindset with attention to detail
- Ability to analyze data and implement solutions effectively
#HealthcareServices #AdministrativeSupport #CareerOpportunity #CustomerService #DataEntry
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