• Job Description

  Req#: 471901

  Wolf is seeking an IS Operations M anager to join our growing and well-established national firm .

  
  

  The IS Operations Manager will be responsible for the operation of IS services for the firm and overseeing the Help Desk team with a focus on excellent customer service. The IS Operations Manager must be a forward thinker, able to work in a team environment, have strong communica tion skills and meet deadlines.

  
  

  The IS Operations Manager will report directly to the Director of Infrastructure & Security.

  
  

  Management Responsibilities Overview:

  • Management and implementation of the Office 365 Suite, specifically Email, Teams, Intune, Sharepoint , OneDrive but also new applications/features, as they are released, that would benefit the firm.
  • Lead projects as they relate to technology, including research, implementation, and communication.
  • Assist in management of Technology Budget
  • Engage with Managed Service Providers as necessary to provide support for projects, issues or guidance.
  • Assist in responding to security related requests handed down by Director of I&S in a timely fashion, following escalation procedures.

  • Evaluate resources for the delivery of help desk services, those that support business applications in delivering a completed work product as well as ensuring information security objectives and strategy are achieved.
  • Provide escalation support to help desk.
  • Conduct regular weekly meetings with Help Desk Manager.
  • Conduct bi-annual performance evaluations on the Help Desk team.
  • Review processes and identify areas where improvements can be made, either through automation or technology.

  • Provide leadership by projecting a positive attitude and providing learning incentives.
  • Build relationships and knowledge through participation in communities (tech & non-tech).
  • Maintain technology vendor relationships and perform annual risk assessments as requested by vendor manager.
  • Adherence to developed policies and procedures to ensure efficient and effective running of IS operations, updating these documents as needed, as well as compliance with firms SOC 2 Type II report.
  • Be available off hours for IS support on critical matters impacting the network environment

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  General Responsibilities Overview :

  • Troubleshoot and resolve technical (network/application) issues when escalation from Help Desk occurs.
  • Maintain adequate license counts for software and budget appropriately.
  • Oversee annual laptop purchases including review of new models and rollout.
  • Maintain supported life cycles of software and operating systems on endpoints and servers.
  • Maintain current product knowledge, latest technology trends and threats.
  • Oversee the onboarding/offboarding process of new/departing users, updating processes as needed.
  • Oversee asset management system, including secure destruction of decommissioned laptop.
  • Project a professional and technically confident image to other employees and our clients.

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  Preferred Qualifications :

  IS Operations Manager can demonstrate growth by obtaining industry and vendor certifications . Example certifications include:

  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft 365 Certified: Teams Administrator Associate
  • Microsoft 365 Certified: Fundamental

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  Minimum Training and Experience :

  • Previous supervisory/management experience required
  • BA/BS in computer science or an equivalent computer technology related field with 5-10 years of related experience.

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  Wolf & Company, P.C. is committed to striving to be an employer of choice that embraces inclusion & diversity. At Wolf, the strength of our team is measured by the uniqueness of each and every one of us. Our culture of inclusion and diversity celebrates our differences and recognizes the ongoing need to build a welcoming, collaborative, and supportive environment where our people can be their authentic selves and thrive . We strive for diversity inclusive of race, ethnicity, gender identity, gender expression, sex, age, color, religion, sexual orientation, physical abilities, education, social classes, veteran status, and so much more.

  The salary range for this position is $ 90 ,000 - $ 130 ,000

  
  

  Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws . In addition to base pay, you may be eligible to participate in our performance-based incentive compensation or sales commission plans. In addition, Wolf offers a wide range of benefits including spot awards, 401(k) savings, flexible work, and a generous total rewards and benefits package.

• About the company

  At Woodberry we transform good boys with potential and the will to succeed into honorable and respectful men of moral purpose. We're a school for boys and parents who want a unique and meaningful high school experience. Woodberry offers boys and families all the benefits of a private day school, the flexibility and deeper connections of a boarding school, and the personalized instruction and mentorship of an independent institution.

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