• Job Description

  Req#: 5001050145006

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  Why WWT?

  At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

  Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

  With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

  Want to work with highly motivated individuals on high-performance teams? Join WWT today!

  World Wide Technology has an opening for a Systems Analyst on the Internal IT Strategic Enablement team in St. Louis, MO. The successful candidate will demonstrate the ability to learn the internal operations of WWT’s Lead to Order process and improve its efficiency through face to face communication with delivery teams, business users, and other stakeholder groups. As a member of the team, you will be expected to support our production environment, identify trends, propose solutions, then work with others to bring your proposals to life. The ideal candidate is creative, results oriented, open to learning, and driven to find individual success by meeting team goals.

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  Responsibilities:

  • Perform and document manual Lead to Order tasks meeting service level agreements for activities such as defaulting customer quote fields, external customer e-store setups, and troubleshooting electronically submitted quote requests.

  • Monitor incoming workstreams, prioritize, and complete team incidents and service requests.

  • Use data to prove/disprove hunches about workloads and areas of business process improvement.

  • Identify automation opportunities and create developer user stories to reduce the level of effort required to provide the same level of service to our customers.

  • Ensure development meets requirements while delivering optimal performance to our end users.

  • Write and maintain functional and regression test plans.

  • Work with users to perform user acceptance testing.

  • Perform other tasks as identified by your manager to enable team success.

  • Grow into a larger role with WWT through development of your technical skills and business understanding.

  Qualifications:

  • 2-4 years of experience in the information technology industry

  • Ability to understand, write, and run efficient SQL statements, different techniques

  • Proficient in reading and modifying JSON/XML

  • Documentation – create Flowcharts, UMLs, ERDs using tools similar to Lucidchart, Visio, and Gliffy

  • Strong communication skills - Communicate complex ideas clearly and concisely

  • Result driven and self-motivated with the ability to work independently with minimal supervision.

  • Knowledge of the Software Development Lifecycle a plus

  • Agile experience a plus

  The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

  • Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

  Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

• About the company

  Explore on-demand technology labs, thought leadership and a portfolio of services designed to help IT and the business undergo digital transformation.

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