• Job Description

  Req#: R8091

  We have great people here and are looking for more. Come join us - you will love it!

  
  

  Location : Thane - Mumbai

  Mode of work: Work from Office

  Role :IT Asset Specialist

  Budget : 350000/- Annual CTC

  Minimum 1- 2years of experience into IT Assets Management , IT Procurement department.

  Job Summary

  The IT Asset Specialist will be responsible for providing onsite support for the office He/She will be assigned. Preparing hardware that will be deployed for users, including imaging of devices, basic hardware troubleshooting, maintain/update inventory records when new stock- arrives, deployed to user(s) or disposed, coordinate hardware delivery to our vendors. This position requires a solid understanding of supporting Windows 10/11 OS, Microsoft Office Suite, He/She should be able to communicate clearly in a concise manner with his/her colleague, manger, and users that we provide support. He/She should have capability to troubleshoot hardware issues, document resolution, follow different KPIs, SLA, Standard Operating Procedure that aligns with audit requirements for ISO 27001, SOC2 and SOX.

  Job Duties

  Hardware Provisioning (25%)

  • Monitoring our ticket queue to identify new hardware deployments/ hardware replacement.
  • Image new laptops with the latest Windows 10/11 OS then followed by the Auto-Pilot process.
  • Configure ThinClients with the latest HPDM task.
  • Ensure that equipment is clean and fully functional before sending out.

  Hardware Maintenance / Break-fix (25%)

  • Examines and inspects all returned equipment and take necessary action on based on the results of the checking.
  • Coordinates with supplier/vendor for warranty claims for replacement or break-fix.
  • Segregates equipment that is for disposal and when the set threshold is met coordinate it with the disposal vendor.
  • All returned equipment found that is still in good working condition / restored back to working condition is to be prep again for redeployment.

  Inventory Recording Update/Maintenance (30%)

  • Properly record new asset.
  • Update /maintain the inventory asset allocation file/software.
  • Proper recording of asset movement IN/OUT/Disposal.

  Vendor Management (20%)

  • Ensure that our vendors can deliver/retrieve equipment based on the agreed SLA.
  • Record transactions with vendor for proper SLA tracking.
  • Identify areas for improvement.

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  Equal Employment Opportunities at Sterling
  Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

  Disclaimer
  This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
  

• About the company

  Sterling: 45+ years experience in background check for employment, employment screening, drug testing, I-9 employment & education verification. Accurate and fast results.

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