• Job Description

  Req#: 7602394003
  Employer Industry: Information Technology
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within a rapidly expanding global organization
  - Supportive and collaborative work environment
  - Chance to work with cutting-edge technology and tools
  - Engage with a diverse team across multiple countries including India, Japan, Australia, and Singapore
  - Play a crucial role in enhancing employee technology experiences from day one
  
  What to Expect (Job Responsibilities):
  - Serve as the primary point of contact for IT support requests from onsite and remote employees
  - Manage incidents and service requests through ticketing systems, ensuring timely resolution
  - Provide hands-on support for video conferencing tools, printers, and general office IT infrastructure
  - Deploy, configure, troubleshoot, and decommission macOS and Windows laptops/desktops
  - Maintain and update IT documentation using Confluence and Google Drive
  
  What is Required (Qualifications):
  - 4–5 years of experience in IT support or service desk roles supporting both macOS and Windows environments
  - Bachelor’s degree in Computer Science, Information Technology, or a related field
  - Proven experience with end-user hardware setup, configuration, and lifecycle management
  - Proficiency with SaaS applications including Okta, Google Workspace, Microsoft 365, Slack, and Zoom
  - Strong problem-solving skills, with the ability to efficiently prioritize and execute tasks
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with Active Directory, identity and access management (SAML, Okta), and VPN support
  - Working knowledge of basic networking (TCP/IP), endpoint security, and mobile device management tools (e.g., Jamf, VMware Workspace ONE)
  - Excellent customer service, interpersonal, and communication skills
  
  #InformationTechnology #ITSupport #CareerOpportunity #GlobalTeam #CustomerService
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Abnormal Security provides advanced email security to prevent credential phishing, business email compromise, account takeover, and more.

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