• Job Description

  Req#: 30415
  Overview
  
  
  The Post Oak Hotel is seeking an IT Helpdesk Systems Engineer to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
  The IT Helpdesk Systems Engineer will be responsible for analyzing, diagnosing, and resolving user complaints and problems with software and hardware.
  
  Responsibilities
  
  
  • Resolve technically complex IT problems
  • Plan, install, and configure workstations, printers and peripherals
  • Document user instructions, software versions, and operational procedures
  • Respond to user and guest requests for assistance and work with colleagues and/or vendors to resolve problems as needed
  • Prioritize and manage helpdesk tickets; problem-solving customer support experience. High degree of customer service urgency and responsiveness
  • Analyze, diagnose, and resolve user complaints and problems with software and hardware.
  • Keep abreast of current trends and networking technologies, electronic hardware and software and mission-critical systems; computer system installation, troubleshooting, problem determination, and restoration techniques in the industry.
  • Provide on-call support with clear, professional communication, both spoken and written.
  • Must be able to work in a fast-paced, multi-tasking hands-on environment. Ability to establish and maintain a positive and professional working relationship will all individuals
  
  Qualifications
  
  
  • Help desk and and problem-solving customer support experience with excellent and professional communication skills to provide high degree of customer service urgency and responsiveness.
  • Bachelor of Science degree in Computer Science or related fields or equivalent experience preferred with background in technical computer support environment. Knowledgeable of computer installation, troubleshooting, problem determination, and restoration techniques required.
  • CompTIA A+ required, CompTIA Network+, Microsoft IT Support or other related certifications preferred.
  • Minimum 3 years experience within Information Technology concentrating in Help Desk support with relevant technical products: Microsoft operating systems, desktop automation products, Hotel PMS systems, POS systems, and ancillary software products. Knowledge of Agilysys PMS, Opera and Aloha POS, a plus. Previous hotel experience, luxury or Forbes experience preferred.
  • Knowledge of networking technologies, electronic hardware and software and mission-critical systems.
  • Ability to work flexible schedules, including nights, weekends and holidays is required. Available to work in a 24 hour, 7-day a week environment.
  • Physical demands:
    • Work is primarily performed indoors in a climate-controlled environment with occasional hot and cold temperature changes. Some work is performed outdoors at times
    • Occasionally lifting and carrying up to a maximum of 50 lb., alone for distances up to 500 feet
    • Work with others, sometimes in close space
  What we offer you:
  • Multiple benefit plans to suit your needs
  • Paid Time Off
  • 401K
  • Opportunities for advancement
  • Positive and respectful work environment where diversity is valued
  • Generous employee discounts on dining, retail, amusements, and hotels
  • Community volunteer opportunities
  • Complimentary parking and colleague meal
  Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
  
  Posted Salary Range
  
  USD $23.00 - USD $23.00 /Hr.
  
  • Help desk and and problem-solving customer support experience with excellent and professional communication skills to provide high degree of customer service urgency and responsiveness.
  • Bachelor of Science degree in Computer Science or related fields or equivalent experience preferred with background in technical computer support environment. Knowledgeable of computer installation, troubleshooting, problem determination, and restoration techniques required.
  • CompTIA A+ required, CompTIA Network+, Microsoft IT Support or other related certifications preferred.
  • Minimum 3 years experience within Information Technology concentrating in Help Desk support with relevant technical products: Microsoft operating systems, desktop automation products, Hotel PMS systems, POS systems, and ancillary software products. Knowledge of Agilysys PMS, Opera and Aloha POS, a plus. Previous hotel experience, luxury or Forbes experience preferred.
  • Knowledge of networking technologies, electronic hardware and software and mission-critical systems.
  • Ability to work flexible schedules, including nights, weekends and holidays is required. Available to work in a 24 hour, 7-day a week environment.
  • Physical demands:
    • Work is primarily performed indoors in a climate-controlled environment with occasional hot and cold temperature changes. Some work is performed outdoors at times
    • Occasionally lifting and carrying up to a maximum of 50 lb., alone for distances up to 500 feet
    • Work with others, sometimes in close space
  What we offer you:
  • Multiple benefit plans to suit your needs
  • Paid Time Off
  • 401K
  • Opportunities for advancement
  • Positive and respectful work environment where diversity is valued
  • Generous employee discounts on dining, retail, amusements, and hotels
  • Community volunteer opportunities
  • Complimentary parking and colleague meal
  Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
  
  
  • Resolve technically complex IT problems
  • Plan, install, and configure workstations, printers and peripherals
  • Document user instructions, software versions, and operational procedures
  • Respond to user and guest requests for assistance and work with colleagues and/or vendors to resolve problems as needed
  • Prioritize and manage helpdesk tickets; problem-solving customer support experience. High degree of customer service urgency and responsiveness
  • Analyze, diagnose, and resolve user complaints and problems with software and hardware.
  • Keep abreast of current trends and networking technologies, electronic hardware and software and mission-critical systems; computer system installation, troubleshooting, problem determination, and restoration techniques in the industry.
  • Provide on-call support with clear, professional communication, both spoken and written.
  • Must be able to work in a fast-paced, multi-tasking hands-on environment. Ability to establish and maintain a positive and professional working relationship will all individuals

• About the company

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