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Job Description
- Req#: 11496
- Field incoming help requests from end users via ticketing system and assist in a respectful manner
- Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result
- Maintain excellent customer service over the phone, helpdesk, chat systems, or email
- Ticket escalation resource tier 1/2 for all type of IT support requests
- Diagnostic and repair of supported hardware and software
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform post resolution follow-ups to help requests
- Maintain help sheets and knowledge base articles for end users
- Assist with maintenance of local site IT systems documentation
- Must be based in or able to work PST (West Coast) hours
- High school degree or GED with 2 or more years of relevant experience
- Higher education may substitute for relevant experience
- Relevant experience may be considered in lieu of required education
- Strong track record of achievement in distributed multi location environments
- Project and task prioritization and overall excellent time management skills
- Superb verbal and written communication skills to work with both internal and external customers
- Exceptional problem solving and analytical skills
- Ability and desire to stay motivated while working in a fast-paced environment
- Ability to work cross-functionally to resolve technical, procedural, and operational issues
- Courteous, polite, and professional demeanor
- Self-starter and Self-managed
- Strong documentation skills
- This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
- This position may require lifting of no more than 20 pounds.
- 401(k) with Match
- Medical/Dental/Life/STD/LTD
- Vision Service Plan
- Employee Vision Discount Program
- HSA/FSA
- PTO
- Paid Holidays
About the company
AEG Vision supports and empowers eyecare professionals to grow their practices while elevating focus on delivering excellent eyecare.
Description
This is a contract to hire position.
The IT Helpdesk person will work with the IT Help Desk team. lead, and manager to work different types of IT helpdesk support requests.
Qualifications
Physical Demands
Benefits*
*Benefits applicable to full Time Employees only.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
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