Paladin Security
IT Helpdesk Technician
PayCompetitive
LocationEtobicoke/Ontario
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 729290
- Provide exceptional customer service to end-users, internal stakeholders, vendors, and any other entities that you will deal with on a day-to-day basis.
- Performs basic troubleshooting and diagnoses prior to escalating to the systems support specialist during business hours.
- Follow ITIL Incident management principles to receive, categorize, prioritize, and resolve incidents within the agreed SLAs.
- Install, operate, troubleshoot, and maintain computer equipment and software applications.
- Install, test, order, and configure new workstations and hardware.
- Personnel on-boarding, including assigning the right licenses, software, and provisioning hardware
- Ensure all incidents, notes, and updates are documented in a timely manner within the JIRA Service Management Tool
- Must be available to participate in the on-call rotation (24/7 including weekends)
- New graduate or 1-year’s practical experience in a Technical Help Desk or similar computer operational team environment
- Strong communication, interpersonal, and customer service skills
- Demonstrated analytical problem-solving skills necessary to deal with and resolve technical problems
- An understanding of the following software and services:
- JIRA Service Management/Confluence
- Azure Active Directory (hybrid)
- Blackberry Enterprise Server
- Microsoft Intune
- Microsoft Office Applications
- Microsoft SCCM
Job Skills / RequirementsOur IT Helpdesk Technician (Tier 1) is primarily responsible for resolving operational and technical support issues for end users across the Paladin Security Group of Companies. They will be responsible for receiving, categorizing, and prioritizing incidents and ensuring they are resolved within the agreed Service Level Agreements (SLAs).They will maintain, monitor, and support current and new desktop/laptop deployment and perform periodic system audits to assure compliance and availability.To be effective, an IT Helpdesk Technician must thoroughly understand Paladin’s business operation, our strategic priorities, and our culture.Responsibilities:
Requirements:
Application Deadline: July 26, 2024
Salary: $45,000 - $55,000
This position will be based in our Toronto office full-time to start, with the possibility to move to a hybrid role after successful completion of 3-month probation.About the company
See how Canada’s largest independent security provider is transforming the way organizations streamline their security needs.