• Job Description

  Req#: 2982566

  Description

  Job Type

  Part-time

  
  

  Description

  Job Title: IT Helpdesk Technician

  Starting Wage: $16.55

  
  

  Currently we are seeking a highly motivated and detail-oriented Entry-Level IT Helpdesk Technician to join our team. In this role, you will provide technical support to employees by triaging tickets, troubleshooting, diagnosing, and resolving hardware, software, and network issues. The ideal candidate will possess a strong problem-solving attitude, excellent communication skills, and a passion for technology.

  
  

  Essential Job Duties:

  • Provide first-line support for IT-related issues via phone, email, and in person.
  • Escalate employee IT-related issues/tickets to the appropriate team member in a timely manner.
  • Troubleshoot hardware, software, and network problems, and escalate issues when necessary.
  • Set up and configure computers, printers, and other peripherals for end users.
  • Install, update, and maintain software applications, operating systems, and antivirus programs.
  • Provide assistance with password resets, account lockouts, and user permissions.
  • Perform regular system maintenance and updates to ensure optimal performance.
  • Document all support requests and resolutions in the ticketing system.
  • Assist with IT asset management, including tracking hardware inventory and software licenses.
  • Collaborate with other IT team members to improve overall support processes.
  • Ensure IT security policies are followed and report potential security threats.
  • Help train employees on IT-related tools and best practices.

  Third Street is an equal opportunity employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and patients we serve. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you require reasonable accommodation in completing this application, please direct your inquiries to hr@thirdstreetfamily.org or call 419-522-6191 ext. 2201 for Human Resources.
  

  What We Offer:

  Attending to your needs today:

  • Your ideas, input, and contributions are valued and recognized.
  • Excellent clinical, administrative, and management support
  • Forward-thinking, collaborative, transparent, and inclusive company culture
  • Employee Assistance Program
  • Competitive Medical, Dental, and Vision plans
  • Competitive compensation
  • Paid Time Off
  • Wellness Reimbursement Program
  • Tuition assistance

  Protecting your future:

  • Medical, dental and vision insurance
  • Employer contribution to a health savings account
  • 403(b) retirement plan with match
  • Employer-paid life insurance
  • Employer-paid long-term disability

  Requirements

  • High school diploma or equivalent; Associate degree in IT or related field is a plus.
  • 1-2 years’ customer Service experience required.
  • Basic understanding of computer hardware and software, operating systems (Windows, macOS, etc.), and network troubleshooting.
  • Familiarity with common office software applications (e.g., Microsoft Office, Google Workspace).
  • Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
  • Ability to manage time effectively and prioritize tasks.
  • Willingness to learn and grow within the IT support field.
  • Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus.
  • IT certifications such as CompTIA A+ or similar are preferred but not required.

  
  

  About Us: Third Street is a patient-centered medical home driving change in the community. We adapt to the needs of those we serve while building services to fill gaps in care to invest in a healthier future for all. At Third Street, we provide high-quality care through the continual learning of our employees and by building a diverse team. We value our employees, communicate our expectations, and train our team on best practices. Organizational Information:

  • Established in 1994, Third Street Family Health Services is a regional not-for-profit community health center providing medical, dental, OB/GYN, pediatric, community outreach, and behavioral health services across eleven locations in Richland, Marion, Ashland, and Crawford counties. Our mission is to deliver comprehensive health and wellness care, accessible to all in the communities we serve. We believe that the health status of our community can be improved by providing accessible and affordable health care, advocacy, and community health initiatives.
  • We provide patient-centered care and provide our services with respect, integrity, and accountability top of mind. For more information, visit tsfhs.org or find them on Facebook or Twitter.

  Mission: To deliver comprehensive health and wellness care, accessible to all in the communities we serve.

• About the company

  Third Street Family Health Services, originally known as Third Street Community Clinic, is a community health center based in Richland. Established in 1994, the com-munity health center began as a part-time evening clinic with a staff of volunteer phys...

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