Parsons
IT Production Support Analyst
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Job Description
- Req#: R176533
Employer Industry: Infrastructure and Technology Services
Why consider this job opportunity:
- Salary up to $38.27
- Comprehensive benefits package including health, vision, dental, and life insurance
- Defined Contribution Pension Plan (DCPP) and tax-advantaged savings accounts
- Paid time off and all province-observed holidays
- Opportunities for career advancement and professional growth
- Supportive and collaborative work environment focused on employee wellbeing
What to Expect (Job Responsibilities):
- Provide Tier 2 support to internal users for production applications and tools
- Troubleshoot and triage user, application, and access issues; escalate when necessary
- Log, track, and update incidents and requests in Jira
- Assist in planning and executing application deployments and configuration changes
- Write basic to advanced SQL queries for ad hoc reporting and data lookups
What is Required (Qualifications):
- 1–2 years of experience in Production Support, Application Support, IT Support, or a similar technical support role
- Experience with SQL, including writing queries with joins, filters, and aggregates
- Exposure to AWS concepts or other major cloud providers
- Experience using a ticketing or work-tracking tool (e.g., Jira, ServiceNow)
- Strong troubleshooting skills and clear written and verbal communication abilities
How to Stand Out (Preferred Qualifications):
- Basic scripting skills (e.g., Bash, PowerShell, or Python) for automation
- Understanding of basic ITIL concepts related to incident, request, change, and problem management
#Infrastructure #ITSupport #CareerOpportunity #CompetitivePay #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Parsons Corporation is an American technology-focused defense, intelligence, security, and infrastructure engineering firm headquartered in Centreville, Virginia.
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