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IT REMOTE DESKTOP SUPPORT SPECIALIST
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Job Description
- Req#: 2954
Employer Industry: Nonprofit Services for Individuals with Disabilities
Why consider this job opportunity:
- Salary up to $24.52/hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on the lives of individuals with disabilities
- Comprehensive training provided upon hire
- Flexible work environment with some travel required between locations
What to Expect (Job Responsibilities):
- Provide exceptional customer service while addressing technical support requests for residential locations
- Monitor IT ticket system for new or updated requests and act as primary support for all residential locations
- Diagnose and repair issues related to hardware, software, and network systems
- Perform preventive maintenance tasks by visiting residential locations
- Assist in setting up video conferencing for telehealth and other remote meetings
What is Required (Qualifications):
- High School Diploma or equivalent required
- Technical experience supporting end users in an office environment preferred
- Basic knowledge of PC hardware and internal components
- Basic knowledge of Windows 10, Windows 11, and Office 365 applications
- Valid Driver's License and ability to meet criteria to be a driver for the employer
How to Stand Out (Preferred Qualifications):
- Demonstrated ability to work in a team environment with flexibility
- Problem-solving capabilities and excellent customer service skills
- Self-starter who knows when to ask for assistance
- Willingness to learn new skills and systems on an ongoing basis
#NonprofitServices #ITSupport #CareerOpportunity #CustomerService #TrainingProvided
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