• Job Description

  Req#: 30170
  Employer Industry: Orthotics and Prosthetics
  
  Why consider this job opportunity:
  - Salary range of $18.00 to $21.00 per hour, with annual bonus potential of up to 5% of base pay
  - Competitive compensation packages and flexible part-time opportunities
  - Comprehensive benefits including medical, dental, vision, and a 401k retirement plan
  - Generous paid time off, including 8 national holidays and additional floating holidays
  - Opportunities for mentorship and student loan repayment assistance
  - Supportive work environment with a focus on customer service and employee development
  
  What to Expect (Job Responsibilities):
  - Provide white glove support for technical problems related to the employer's technology environment via inbound calls, chat, and self-service submissions
  - Ensure accurate triage, documentation, and prioritization of incidents
  - Utilize remote desktop and diagnostic tools to troubleshoot issues
  - Complete access administration, asset management, and procurement tasks
  - Create and maintain support documentation and knowledge articles
  
  What is Required (Qualifications):
  - A four-year degree or a high school diploma with at least 1 year of customer service experience
  - Availability to work a 5x8 rotating schedule and on-call for urgent issues
  - Must be able to travel out-of-state occasionally for special projects
  - Prior experience working on an IT Service Desk/Help Desk is preferred but not required
  - Strong customer service, communication, and follow-up skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience working on an IT Service Desk/Help Desk
  - Demonstrated adaptability and flexibility with changing priorities
  - Initiative to develop and understand technologies
  - Proven track record of maintaining customer satisfaction and knowledge retention
  - Ability to work independently in a dynamic environment
  
  #Orthotics #Prosthetics #CustomerService #ITSupport #CareerOpportunity #FlexibleWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Hanger, Inc. (NYSE: HNGR is a leading national provider of products and services that assist in enhancing or restoring the physical capabilities of patients with disabilities or injuries that is headquartered in Austin, TX.

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