Ogden Clinic
IT Service Desk Analyst - On-Site, Not Remote
7 days agoWhat's your preference?
Job Description
- Req#: SERVI004793
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive pay with annual performance/merit increase potential of up to 5%
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Employee Assistance Program offering free counseling services for employees and their families
- Opportunities for professional development, including a scholarship program
- No night, weekend, or holiday shifts in most cases
- Supportive and collaborative work environment with a focus on quality and attention to detail
What to Expect (Job Responsibilities):
- Provide technical support for 1st-3rd tier issues for over 1500 end-users in a Microsoft Desktop environment
- Analyze, install, configure, troubleshoot, and maintain computer workstations and associated peripherals
- Manage service requests, incidents, and problems using ITIL methodology
- Offer front-line support to management, providers, and staff regarding computer and network usage
- Remain on-call in a rotating system and prioritize calls based on urgency
What is Required (Qualifications):
- High School Diploma plus some technical training
- Minimum of 2 years’ experience in computer support and repair
- Proficient in Windows desktop OS, Mac OSX, and mobile operating systems (iOS, Android)
- Knowledge of Microsoft Office Suite (2019/365), eClinicalWorks, and remote support utilities
- Ability to read and interpret technical documents and communicate effectively
How to Stand Out (Preferred Qualifications):
- Experience with Active Directory technologies and network protocols
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Previous experience in a healthcare-related IT support role
- eClinicalWorks Help Desk certification
#HealthcareServices #ITSupport #TechnicalSupport #CareerOpportunity #CompetitivePay
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