Mindlance
IT Service Desk / Helpdesk Support Technician
This job is now closed
Job Description
- Req#: 24-18671
Employer Industry: Information Technology
Why consider this job opportunity:
- Competitive pay
- Opportunity for career advancement and growth within the organization
- Work remotely
- Supportive and collaborative work environment
- Chance to work with C-Level users and non-technical users
What to Expect (Job Responsibilities):
- Assist customers via phone, instant messaging, and ticket support
- Respond and diagnose basic issues and requests for various technologies
- Analyze, document, and resolve issues and requests
- Refer complex issues to senior specialists
- Document and route level 2 and 3 issues/requests to appropriate teams
What is Required (Qualifications):
- Working knowledge of Microsoft Office Applications
- Basic understanding of various operating systems and applications
- Ability to manage tasks independently and take ownership of responsibilities
- Ability to communicate technical information clearly and articulately
- Shiftwork required
How to Stand Out (Preferred Qualifications):
- 5+ years of relevant work experience
- Bachelor's degree in a related field
#InformationTechnology #RemoteWork #CareerGrowth #CompetitivePay #CustomerService
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.
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