INSPYR
IT Service Desk Tier 1 Technical Support
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Job Description
- Req#: 26-00186
Employer Industry: Technology Solutions
Why consider this job opportunity:
- Competitive pay of $28/hr
- Comprehensive medical benefits and 401(k) retirement plan
- Opportunity for career advancement and growth within the organization
- Work remotely, providing flexibility in your work environment
- Supportive and collaborative work atmosphere focused on customer service
What to Expect (Job Responsibilities):
- Deliver remote user support services using Bomgar and manage the ServiceNow ticketing system
- Perform troubleshooting tasks such as password resets, AD account unlocks, and printer configurations
- Log, route, categorize, and escalate incidents and service requests as needed
- Communicate effectively with users regarding the status and resolution of incidents
- Collaborate with ITSD teams and management for complex issues
What is Required (Qualifications):
- Minimum of 3 years of helpdesk experience in a technical support role
- Technical knowledge of Windows desktop and laptop hardware in a business environment
- At least 1 year of experience with Active Directory support
- Strong problem-solving and effective communication skills
- CompTIA A+ certification required, along with relevant Microsoft certifications
How to Stand Out (Preferred Qualifications):
- Experience with Ivanti EPM for over 1 year
- Familiarity with Exchange and/or Office 365 support
- Proven track record of job tenure without frequent job changes
- Relevant certifications such as CompTIA and Microsoft are a plus
- Strong attention to detail and customer service orientation
#TechnologySolutions #RemoteWork #ITSupport #CareerGrowth #CustomerServiceExcellence
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Genuent provides an innovative approach to the Delivery of Information Technology Talent. Genuent is becoming INSPYR Solutions.
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