• Job Description

  Req#: 638501
  King's Seafood Company is seeking an energetic, experienced, and "seafood-loving" IT Support Analyst ready to roll up their sleeves and be a key contributor to the company's growth. The IT Support Analyst will support the helpdesk experience for our restaurants and corporate office.
  
  Here's What We'll Bring To The Table:
  
  • Competitive Salary - $32.00 -$41.00 an hour.
  • Medical, Dental, Vision, and Life insurance, plus savings and veterinary discounts for pets!
  • 401k Match
  • Education Reimbursement
  • Accrued Vacation time
  • Dining Discount for you and up to 5 guests
  
  Essential Responsibilities:
  
  • Troubleshoot, update, resolve and close trouble tickets.
  • Coordinate 3rd party support with vendors.
  • Stage new workstations
  • Maintain up to date inventory on all KSC computer hardware via trouble ticket system
  • Stage Windows server and Aloha POS for Aloha QSR implementations.
  • Implement PCI hardening policy on Aloha POS servers
  • Monitor endpoint security console for alerts and resolve issues as required
  • Implement SonicWALL updates and changes( rules, policies, network )
  • Create, update and delete user accounts in Active Directory, and hosted applications
  • Troubleshoot and repair back-office computer and network hardware
  • Coordinate maintenance and repairs with restaurant managers and operations team
  • Coordinate vendor maintenance and repairs with restaurant managers and operations team
  • Test and repair network drops and patch panels when feasible
  • Assist IT Manager in completion of assigned projects, projects may include ( but are not limited to):
    Restaurant openings and renovations
    POS, network and/or back -office hardware upgrades
    Security policy updates and audits
    Software upgrades/implementations
  
  Essential Skills and Qualifications:
  
  • Minimum of 3 years of prior helpdesk experience
  • Prior experience with 3 or more of the following technologies : Microsoft Windows Server 2016-2022, Windows 10/11, O365, Meraki, Sonicwall, Dameware, Aloha POS, Apple iOS
  • Ability to quickly, independently prioritize tasks
  • Ability to effectively manage projects, often more than one at a time
  • Relies on extensive experience and judgement to plan and accomplish goals
  • Ability to creatively problem solve
  • Ability to communicate in a clear, professional manner to all levels of the company
  
  
  Physical Requirements:
  
  In General Approximate % of time spent in each function
  
  Sitting 80%
  
  Carrying 10%
  
  Lifting 5%
  
  Crawling 5%
  
  Other Requirements:
  
  • Ability to lift up to 50lbs, 10-20lbs is typical
  • Ability to carry up to 120 feet
  • Ability to reach up to 6 feet, 2-4 feet is typical
  • Ability to work under desks
  • Ability to travel to restaurants as needed.
  
  IMPORTANT NOTICE
  
  This description is not an exclusive or exhaustive list of all job functions that a crewmember in this position may be asked to perform from time to time. This document does not create an employee contract, expressed, implied, or otherwise , and does not alter the "at will" employment relationship of the employer and employee.
  Skills & Requirements Qualifications

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