What's your preference?
Job Description
- Req#: 9250
Employer Industry: Consumer Finance
Why consider this job opportunity:
- Salary up to $24.00 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Comprehensive benefits package including Paid Time Off, Medical, Dental, Vision, Life Insurance, and Disability, starting from day one
- Supportive and collaborative work environment that values employee contributions
- Participation in a 401k program with company match after 30 days of employment
What to Expect (Job Responsibilities):
- Serve as the first point of contact for end-users seeking technical assistance in a remote work environment
- Provide technical support and guidance to end-users via phone, email, or ticketing system
- Troubleshoot and resolve basic hardware, software, and network issues remotely
- Log, categorize, and prioritize support tickets, ensuring timely resolution and clear communication with end-users
- Maintain accurate records of support activities and contribute to knowledge base articles
What is Required (Qualifications):
- Associate's degree in Information Technology or a related field, or equivalent work experience
- 1-2 years of experience in IT support or a related customer service role
- Proficiency with common operating systems, such as Windows 10/11/MacOS and Microsoft Office 365
- Basic understanding of networking concepts and hardware components
- Excellent communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
- CompTIA A+ or equivalent certification
- ITIL Foundation certification
- Familiarity with ticketing systems and remote support tools
- Good understanding of Active Directory and/or Azure Active Directory
- Familiarity with AWS and AppStream
#ConsumerFinance #RemoteWork #ITSupport #CareerOpportunity #CompetitivePayAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.