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Job Description
- Req#: R0003313
Employer Industry: Higher Education Technology Support
Why consider this job opportunity:
- Hourly rate up to $26.01
- Opportunity for career advancement within the organization
- Flexible work options, including one remote workday per week
- Collaborative work environment focused on user satisfaction
- Chance to provide essential IT support to a diverse community of faculty, staff, and students
- Involvement in various IT projects and events across campus
What to Expect (Job Responsibilities):
- Provide front-line in-person, phone, and email support to faculty, staff, and students for technical issues
- Develop and implement technical procedures to minimize user downtime
- Document issues in the Service Desk application to facilitate resolution and maintain user satisfaction
- Assist in the maintenance and support of local computer labs and library public computers
- Provide Tier 1 and 2 support as needed and work on IT project teams
What is Required (Qualifications):
- Associate's Degree in a Computer Science-related field or equivalent experience
- Good communication skills and the ability to assist users with varying levels of technical competency
- Experience supporting current versions of Windows, Mac OS, and Office 365 in a networked environment
- Knowledge of networking concepts and wireless networking configuration
- Detail-oriented with strong problem-solving skills and the ability to work independently
How to Stand Out (Preferred Qualifications):
- Experience with Cherwell, LINUX, Remote Assistance tools, and malware detection and removal tools
- Flexibility to adjust shifts based on library hours and willingness to work overtime when needed
#HigherEducation #ITSupport #CareerOpportunity #FlexibleWork #UserSatisfaction
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