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Job Description
- Req#: 26-03601
Employer Industry: Information Technology Support Services
Why consider this job opportunity:
- Opportunity for a contract-to-hire position with potential for long-term employment
- Work remotely if located outside the Memphis area or hybrid in-office option once a week if within range
- Competitive work schedule with evenings and weekends, allowing for flexibility during the week
- Supportive work environment that emphasizes teamwork and collaboration
- Chance to enhance technical skills and gain experience in proprietary software support and Windows OS troubleshooting
What to Expect (Job Responsibilities):
- Provide IT support to end users by responding to calls, emails, and technical support requests
- Identify, research, and resolve a high volume of technical issues for internal and external customers
- Document and track customer issues in the call tracking system accurately and in a timely manner
- Assist in real-time resolution of support issues to minimize downtime and improve customer satisfaction
- Provide after-hours support via an on-call cell phone when necessary
What is Required (Qualifications):
- Associate degree in a computer technology field preferred
- Minimum of three (3) years of computer systems-related experience or equivalent combination of education and experience
- At least two (2) years of proprietary software support experience
- One (1) year of experience in Windows operations system troubleshooting
- Strong computer knowledge including Windows OS, Outlook, and Microsoft Office
How to Stand Out (Preferred Qualifications):
- Experience with JURIS or claims management applications
- Strong analytical, interpretive, and decision-making skills
- Excellent negotiation and conflict resolution abilities
- Proven ability to handle work-related stress and manage multiple priorities
- Strong interpersonal and customer service skills
#InformationTechnology #RemoteWork #CustomerSupport #CareerGrowth #TechnicalSupport
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Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.
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