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Job Description
- Req#: 25-37188
- Provide hardware support for Dell, Lenovo, Client, and other laptop/desktop models.
- Install, configure, and troubleshoot Windows 11, Office 365, CrowdStrike, BigFix, Cisco AnyConnect, and other business applications.
- Deploy and configure operating systems/software using Autopilot and PXE boot
- Support Wi-Fi configuration and Cisco Identity Services Engine (Client).
- Utilize remote desktop tools like LogMeIn to reduce on-site interventions
- Provide support for VPN connectivity issues.
- Ensure daily operational readiness of video conferencing systems such as Cisco MTR.
- Deliver high-priority support for VVIP users in office environments.
- Perform reboots of Windows servers, Cisco, and other network devices.
- Provide remote console access and facilitate hardware swaps and cable management.
- Support remote teams with diagnostics, recovery, and follow physical access/security protocols.
- Manage IT inventory of laptops, desktops, and peripherals.
- Coordinate asset lifecycle: procurement, updates, replacements, and retirement.
- Ensure compliance with audit and asset documentation requirements.
- Respond to incidents and service requests via ServiceNow.
- Meet or exceed SLA compliance targets.
- Collect user feedback for service improvement initiatives.
- Communicate effectively with end-users and technical teams.
- Document issues and resolutions accurately.
- Participate in meetings, updates, and knowledge-sharing sessions.
- Proficiency in desktop/laptop hardware support (Dell, Client, Lenovo, etc.).
- Experience with Windows 11, Office 365, CrowdStrike, BigFix, Cisco AnyConnect.
- Hands-on knowledge of Autopilot, PXE boot, and VPN support.
- Familiarity with Wi-Fi setup and Cisco Client.
- Experience using remote support tools like LogMeIn.
- Excellent communication and documentation skills.
- Experience with ticketing systems (e.g., ServiceNow).
- Ability to support high-priority VVIP users and video conferencing systems.
- Hands-on experience supporting server room tasks and adhering to access protocols.
- Qualification And Education:
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field (preferred).
- Relevant certifications in desktop support, networking, or hardware (preferred).
Job Description:Responsibilities:
Hardware And Software Support:
About the company
We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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